Superservice Menus delivers an informative and engaging service experience that customers notice and appreciate
Sydney, Australia (PRWEB) April 08, 2015
Global leader in automotive parts and service solutions, Infomedia Ltd (ASX: IFM) announced that Nissan Australia is endorsing the use of the Company’s Superservice Menus™ precision quoting and selling system in Nissan authorised dealerships. The system will be launched to Nissan’s dealership network during Q3, 2015. Nissan joins 14 other automakers in Australia in recommending the use of Superservice Menus to power their service selling process.
Andrew Pattinson, CEO of Infomedia, said: “We’re delighted to be working with such a respected automaker. This agreement speaks to the ongoing commitment of Nissan Australia to use best-in-class solutions to improve productivity and customer experience throughout their dealership network.”
Superservice Menus is the leading-edge technology that supports genuine OEM dealerships in producing fast, accurate and easy to understand service quotations. Its VIN-precise menus free staff to sell with confidence, creating customer certainty and trust in the dealership service experience. Superservice Menus also helps to improve back of shop productivity and increase sales of genuine parts and labour.
“Superservice Menus delivers an informative and engaging service experience that customers notice and appreciate,” said Michael Roach, Director of Asia Pacific & Global Marketing. “It does this by quickly addressing what really matters to vehicle owners: accuracy and transparency in the pricing of repairs, and trust in the service advisor’s recommendations.”
“Automakers around the world recognise the importance of a customer-focused service chain in fostering brand loyalty. Superservice Menus leverages the cloud-based automation, integration and intuitiveness of our Superservice platform, to align the genuine service experience with the stringent purchasing expectations of today’s empowered consumers,” said Mr Pattinson.
Superservice Menus is part of Infomedia’s cloud-based Superservice™ platform, used daily by dealerships in over 35 countries. Superservice tools can stand alone or interconnect to empower the entire service chain process, inside and outside the dealership.
Infomedia Ltd is a publicly-listed company on the Australian Securities Exchange (ASX symbol "IFM"). It is a leading supplier of information solutions to the parts and service sector of the global automotive industry. Infomedia’s business solutions are currently used each business day by over 150,000 dealership personnel. They are produced in more than 30 languages and at work in 186 countries. Their powerful search functions and intuitive, user-friendly interface helps boost efficiency, profitability and customer retention for genuine OEM Parts and Service Departments.
Infomedia’s Electronic Parts Catalogues (EPCs) allow dealers to quickly identify replacement parts manufactured by the world’s leading automotive companies. The Company is also utilizing its technology and expertise to produce EPCs for other industries such as industrial equipment.
Superservice™ is the Company’s unique solution suite of robust online solutions. These include: Superservice Menus, Precision Service Quoting; Superservice Triage, Multi-point Inspection; Superservice Insight, Customer Satisfaction Surveying; Superservice Connect, Self-service Appointment Booking and Quoting, and Superservice EPC, Microcat LIVE.