Accessibility Statement Skip Navigation
  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing
  • Login
  • GDPR
  • Create a Free Account
Return to PRWeb homepage
  • News
  • Resources
  • Contact
When typing in this field, a list of search results will appear and be automatically updated as you type.

Searching for your content...

No results found. Please change your search terms and try again.
  • News in Focus
      • Browse News Releases

      • All News Releases
      • Multimedia Gallery

      • All Multimedia
      • All Photos
      • All Videos
  • Business & Money
      • Auto & Transportation

      • Aerospace, Defense
      • Air Freight
      • Airlines & Aviation
      • Automotive
      • Maritime & Shipbuilding
      • Railroads and Intermodal Transportation
      • Supply Chain/Logistics
      • Transportation, Trucking & Railroad
      • Travel
      • Trucking and Road Transportation
      • View All Auto & Transportation

      • Business Technology

      • Blockchain
      • Broadcast Tech
      • Computer & Electronics
      • Computer Hardware
      • Computer Software
      • Data Analytics
      • Electronic Commerce
      • Electronic Components
      • Electronic Design Automation
      • Financial Technology
      • High Tech Security
      • Internet Technology
      • Nanotechnology
      • Networks
      • Peripherals
      • Semiconductors
      • View All Business Technology

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Financial Services & Investing

      • Accounting News & Issues
      • Acquisitions, Mergers and Takeovers
      • Banking & Financial Services
      • Bankruptcy
      • Bond & Stock Ratings
      • Conference Call Announcements
      • Contracts
      • Cryptocurrency
      • Dividends
      • Earnings
      • Earnings Forecasts & Projections
      • Financing Agreements
      • Insurance
      • Investments Opinions
      • Joint Ventures
      • Mutual Funds
      • Private Placement
      • Real Estate
      • Restructuring & Recapitalization
      • Sales Reports
      • Shareholder Activism
      • Shareholder Meetings
      • Stock Offering
      • Stock Split
      • Venture Capital
      • View All Financial Services & Investing

      • General Business

      • Awards
      • Commercial Real Estate
      • Corporate Expansion
      • Earnings
      • Environmental, Social and Governance (ESG)
      • Human Resource & Workforce Management
      • Licensing
      • New Products & Services
      • Obituaries
      • Outsourcing Businesses
      • Overseas Real Estate (non-US)
      • Personnel Announcements
      • Real Estate Transactions
      • Residential Real Estate
      • Small Business Services
      • Socially Responsible Investing
      • Surveys, Polls and Research
      • Trade Show News
      • View All General Business

  • Science & Tech
      • Consumer Technology

      • Artificial Intelligence
      • Blockchain
      • Cloud Computing/Internet of Things
      • Computer Electronics
      • Computer Hardware
      • Computer Software
      • Consumer Electronics
      • Cryptocurrency
      • Data Analytics
      • Electronic Commerce
      • Electronic Gaming
      • Financial Technology
      • Mobile Entertainment
      • Multimedia & Internet
      • Peripherals
      • Social Media
      • STEM (Science, Tech, Engineering, Math)
      • Supply Chain/Logistics
      • Wireless Communications
      • View All Consumer Technology

      • Energy & Natural Resources

      • Alternative Energies
      • Chemical
      • Electrical Utilities
      • Gas
      • General Manufacturing
      • Mining
      • Mining & Metals
      • Oil & Energy
      • Oil and Gas Discoveries
      • Utilities
      • Water Utilities
      • View All Energy & Natural Resources

      • Environ­ment

      • Conservation & Recycling
      • Environmental Issues
      • Environmental Policy
      • Environmental Products & Services
      • Green Technology
      • Natural Disasters
      • View All Environ­ment

      • Heavy Industry & Manufacturing

      • Aerospace & Defense
      • Agriculture
      • Chemical
      • Construction & Building
      • General Manufacturing
      • HVAC (Heating, Ventilation and Air-Conditioning)
      • Machinery
      • Machine Tools, Metalworking and Metallurgy
      • Mining
      • Mining & Metals
      • Paper, Forest Products & Containers
      • Precious Metals
      • Textiles
      • Tobacco
      • View All Heavy Industry & Manufacturing

      • Telecomm­unications

      • Carriers and Services
      • Mobile Entertainment
      • Networks
      • Peripherals
      • Telecommunications Equipment
      • Telecommunications Industry
      • VoIP (Voice over Internet Protocol)
      • Wireless Communications
      • View All Telecomm­unications

  • Lifestyle & Health
      • Consumer Products & Retail

      • Animals & Pets
      • Beers, Wines and Spirits
      • Beverages
      • Bridal Services
      • Cannabis
      • Cosmetics and Personal Care
      • Fashion
      • Food & Beverages
      • Furniture and Furnishings
      • Home Improvement
      • Household, Consumer & Cosmetics
      • Household Products
      • Jewelry
      • Non-Alcoholic Beverages
      • Office Products
      • Organic Food
      • Product Recalls
      • Restaurants
      • Retail
      • Supermarkets
      • Toys
      • View All Consumer Products & Retail

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Health

      • Biometrics
      • Biotechnology
      • Clinical Trials & Medical Discoveries
      • Dentistry
      • FDA Approval
      • Fitness/Wellness
      • Health Care & Hospitals
      • Health Insurance
      • Infection Control
      • International Medical Approval
      • Medical Equipment
      • Medical Pharmaceuticals
      • Mental Health
      • Pharmaceuticals
      • Supplementary Medicine
      • View All Health

      • Sports

      • General Sports
      • Outdoors, Camping & Hiking
      • Sporting Events
      • Sports Equipment & Accessories
      • View All Sports

      • Travel

      • Amusement Parks and Tourist Attractions
      • Gambling & Casinos
      • Hotels and Resorts
      • Leisure & Tourism
      • Outdoors, Camping & Hiking
      • Passenger Aviation
      • Travel Industry
      • View All Travel

  • Policy & Public Interest
      • Policy & Public Interest

      • Advocacy Group Opinion
      • Animal Welfare
      • Congressional & Presidential Campaigns
      • Corporate Social Responsibility
      • Domestic Policy
      • Economic News, Trends, Analysis
      • Education
      • Environmental
      • European Government
      • FDA Approval
      • Federal and State Legislation
      • Federal Executive Branch & Agency
      • Foreign Policy & International Affairs
      • Homeland Security
      • Labor & Union
      • Legal Issues
      • Natural Disasters
      • Not For Profit
      • Patent Law
      • Public Safety
      • Trade Policy
      • U.S. State Policy
      • View All Policy & Public Interest

  • People & Culture
      • People & Culture

      • Aboriginal, First Nations & Native American
      • African American
      • Asian American
      • Children
      • Diversity, Equity & Inclusion
      • Hispanic
      • Lesbian, Gay & Bisexual
      • Men's Interest
      • People with Disabilities
      • Religion
      • Senior Citizens
      • Veterans
      • Women
      • View All People & Culture

  • Hamburger menu
  • Cision PRWeb provides efficient communication tools to continuously engage with target audiences across multiple online channels
  • Create a Free Account
    • ALL CONTACT INFO
    • Contact Us


      11AM ET Sunday – 8PM ET Friday

  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • News in Focus
    • Browse All News
    • Multimedia Gallery
  • Business & Money
    • Auto & Transportation
    • Business Technology
    • Entertain­ment & Media
    • Financial Services & Investing
    • General Business
  • Science & Tech
    • Consumer Technology
    • Energy & Natural Resources
    • Environ­ment
    • Heavy Industry & Manufacturing
    • Telecomm­unications
  • Lifestyle & Health
    • Consumer Products & Retail
    • Entertain­ment & Media
    • Health
    • Sports
    • Travel
  • Policy & Public Interest
  • People & Culture
    • People & Culture
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR

Survey Finds Consumers Eager to Return to Brick-and-Mortar Businesses When Concern Around COVID-19 Subsides

MomentFeed's Latest Survey Indicates Consumers Will Return to Pre-COVID-19 Routines, but Some Online Preferences Could Last


News provided by

MomentFeed

Apr 22, 2020, 08:00 ET

Share this article

Share toX

Share this article

Share toX

Consumers expect to visit both online and offline businesses more than before COVID-19 once their concern about contracting the disease subsides.
Consumers expect to visit both online and offline businesses more than before COVID-19 once their concern about contracting the disease subsides.

SANTA MONICA, Calif., April 22, 2020 /PRNewswire-PRWeb/ -- MomentFeed, the leading provider of Proximity Search Optimization, today released data from a new survey – "Impact of COVID-19 on National, Brick-And-Mortar Brands." The latest round of results shed light on a question that is on the minds of many business leaders: "Once concern around COVID-19 subsides, will consumers return to brick-and-mortar businesses, or will new online behaviors turn into lasting preferences?"

While the survey results indicate a clear consumer shift online during COVID-19, consumers do plan to go back to brick-and-mortar businesses coming out of this crisis. In fact, 91% of consumers report they will return to restaurants, movie theaters, gyms, salons, stores, and banks, with 32% saying they will visit these businesses more than before COVID-19. However, the survey also suggests that some online behaviors could last, with 28% of consumers planning to visit online business more than before COVID-19.

“Brick-and-mortar businesses should prepare for a slow transition back to the ‘new normal,’ using every tool available to them to listen to their customers and anticipate what services and products they need and want.”

Post this

"Such an extraordinary event that has dramatically altered our daily routines will undoubtedly leave its mark; while normalcy will return, it will be different," said Nick Hedges, CEO of MomentFeed. "Brick-and-mortar businesses should prepare for a slow transition back to the 'new normal,' using every tool available to them to listen to their customers and anticipate what services and products they need and want."

SURVEY FINDINGS:
Consumers Limit Visits to "Essential" Brick-and-Mortar Businesses Amid COVID-19

  • Consumer preferences are shifting online during COVID-19, with 82% of consumers visiting online businesses and 34% visiting more than before the crisis.
  • In contrast, only 45% of consumers are visiting brick-and-mortar businesses and 26% are visiting less than before the crisis.
  • Grocery stores are seeing the most traffic during COVID-19, with 82% of consumers still frequenting businesses in this category. The majority of survey respondents, 55%, are limiting their grocery store visits.
  • Sixty-six percent of consumers report visiting convenience stores during this time and 62% said they visit banks.
  • Half of all survey respondents report they are still visiting quick-serve restaurants, while only 35% said they are visiting dine-in restaurants.
  • U.S. adults have overwhelmingly moved to cooking for themselves, with the portion of prepare-at-home meals increasing from 60% to 78% during COVID-19, a 30% increase relative to pre-COVID-19 levels.
  • Dine-out has dropped by two-thirds — from 21% to 7% — while takeout/delivery meals fell from 19% to 15%, a 21% decrease relative to pre-COVID-19 levels.

Consumers Eager to Return to Pre-COVID-19 Routines Once Concern Subsides

  • All is not lost for brick-and-mortar businesses; 91% of consumers indicate they will visit restaurants, movie theaters, gyms, salons, stores, and banks, once concerns about contracting the disease subside, and 32% indicate they will visit more frequently than before COVID-19.
  • Dine-in restaurants will likely see a quick resurgence of traffic, with 39% of respondents saying they plan to visit restaurants more than before COVID-19.
  • Grocery stores will also see a resurgence, with 35% of respondents reporting they will visit more frequently than before COVID-19.
  • Entertainment (theaters, arcades, etc.) and retailers should also see strong support, with one-third of respondents indicating they will visit more than before pre-COVID-19.
  • Gyms on the other hand, might see fewer unique visitors than before COVID-19, but survey respondents were more likely to say they will visit "more often than ever before" when compared to other industries.

ABOUT THE DATA
To better understand consumer buying behavior amid COVID-19, MomentFeed commissioned a survey with Zogby Analytics. The survey was conducted March 25-26, 2020 among 1,010 U.S. adults ages 18 and older. The survey respondents were equitably located throughout the country and represented a diverse sample of ages, genders, ethnicities, education levels, income levels, and number of children.

ABOUT MOMENTFEED
MomentFeed is the leading Proximity Search Optimization platform trusted by many of the largest multi-location brands in the restaurant, retail, automotive, hospitality, and financial services industries. Proximity Search Optimization is gaining significant interest from CMOs of multi-location, national brands and franchises as a way to show up locally, at the precise moment a customer has a need. MomentFeed makes it possible for national brands to execute hyperlocal marketing campaigns at scale – driving local awareness, in-store traffic, and more calls for appointments and orders.

Founded in 2010, MomentFeed is headquartered in Santa Monica, California. An Inc 5000 Fastest Growing Privately Held Company, it was also named a Comparably Best Company.

For more information visit http://www.momentfeed.com | Twitter | LinkedIn | Facebook

SOURCE MomentFeed

Related Links

http://www.momentfeed.com

Modal title

Consumer preferences are shifting online, with 82% of consumers visiting online businesses during COVID-19. In contrast, only 45% of consumers are visiting brick-and-mortar businesses.
Consumer preferences are shifting online, with 82% of consumers visiting online businesses during COVID-19. In contrast, only 45% of consumers are visiting brick-and-mortar businesses.
While the government has allowed brick-and-mortar businesses deemed “essential” to remain open, consumers are visiting these businesses less frequently than before COVID-19.
While the government has allowed brick-and-mortar businesses deemed “essential” to remain open, consumers are visiting these businesses less frequently than before COVID-19.
Across all industries – with the exception of gyms – consumers expect to visit brick-and-mortar businesses more often rather than less often when compared to pre-COVID-19 behavior.
Across all industries – with the exception of gyms – consumers expect to visit brick-and-mortar businesses more often rather than less often when compared to pre-COVID-19 behavior.
Consumers have overwhelmingly moved to cooking for themselves during COVID-19, however, consumers indicate they will return to their old meal preferences once concerns about COVID-19 subside.
Consumers have overwhelmingly moved to cooking for themselves during COVID-19, however, consumers indicate they will return to their old meal preferences once concerns about COVID-19 subside.
www.momentfeed.com
www.momentfeed.com
Consumer preferences are shifting online, with 82% of consumers visiting online businesses during COVID-19. In contrast, only 45% of consumers are visiting brick-and-mortar businesses. While the government has allowed brick-and-mortar businesses deemed “essential” to remain open, consumers are visiting these businesses less frequently than before COVID-19. Across all industries – with the exception of gyms – consumers expect to visit brick-and-mortar businesses more often rather than less often when compared to pre-COVID-19 behavior. Consumers have overwhelmingly moved to cooking for themselves during COVID-19, however, consumers indicate they will return to their old meal preferences once concerns about COVID-19 subside. www.momentfeed.com

Contact PRWeb

  • 11AM ET Sunday – 8PM ET Friday
  • Contact Us

About PRWeb

  • About PRWeb
  • Partners
  • Partnership Programs
  • Editorial Guidelines
  • Resources

Why PRWeb

  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing

Accounts

  • Create a Free Account
  • Log in
  • Contact Us

Do not sell or share my personal information:

  • Submit via [email protected] 
  • Call Privacy toll-free: 877-297-8921

Contact Cision

Products

About

My Services
  • All News Releases
  • Online Member Center
  • ProfNet
Cision Distribution Helpline
888-776-0942
  • Legal
  • Site Map
  • RSS
  • Cookie Settings
Copyright © 2025 Cision US Inc.