TCN Receives 2019 "Contact Center Technology" Award From CUSTOMER Magazine For The Fifth Consecutive Year
TCN's comprehensive, cloud contact center platform is recognized for its advanced workforce optimization, speech analytics, business intelligence and natural language compliance features
ST. GEORGE, Utah, Sept. 24, 2019 /PRNewswire-PRWeb/ -- TCN, Inc., the leading provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, today announced that TMC, a global, integrated media company, has named TCN's Cloud Contact Center Platform as a 2019 "Contact Center Technology" award winner, presented by CUSTOMER magazine.
"This award further underscores TCN's reputation and position as an innovative, contact center technology leader for the industry," said Terrel Bird, CEO and co-founder of TCN. "After 20 years of developing cloud-based contact center software, TCN is uniquely positioned to help businesses attract and communicate with consumers while enabling them to grow, scale and remain profitable."
TCN's Cloud Contact Center Platform is a robust communications solution designed with inbound, outbound and blended call flows as well as omnichannel features to equip small, mid-sized and enterprise level businesses with the tools needed to directly connect and engage with customers. Within the last year, TCN launched several new features to its existing contact center platform such as TCN Natural Language Compliance and TCN Workforce Optimization. With natural language compliance, users can automate compliance and minimize risk as state and federal rules and regulations continue to change. Additionally, with workforce optimization, businesses of all sizes can capture customer experience data from phone interactions, e-mail conversations, social media posts, chat sessions and workflows to ensure quality customer service at all times.
This 14th-annual "Contact Center Technology" award, presented by CUSTOMER Magazine, honors vendors that have embraced technology as a key tool for customer service excellence. The award further showcases leading innovators, thought leaders and market movers who have developed and launched cutting-edge solutions for the contact center and customer care industries.
"Congratulations to TCN for being selected as a 2019 CUSTOMER Magazine 'Contact Center Technology' award recipient," said Rich Tehrani, CEO, TMC. TCN's Cloud Contact Center Platform has been selected for demonstrating innovation, quality and unique features which have had a positive impact on customer experience. We're pleased to recognize their achievement."
Results of the 2019 CUSTOMER Magazine "Contact Center Technology" award will be published online in both CUSTOMER Magazine and on TMCnet.
About TCN
TCN is a leading provider of cloud contact center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its "always-on" cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit http://www.tcn.com/ or follow on Twitter @tcn.
About CUSTOMER
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
SOURCE TCN
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