We see this as an extension of our customer service here at The Tea Spot. The convenience of an auto shipment coupled with an automatic discount is ideal for so many online shoppers with busy schedules, myself included.
Boulder, CO (PRWEB) December 10, 2014
Just in time for the holidays and at the height of tea season, The Tea Spot is rolling out a new Auto Replenish Program. Modeled after the well-known “Subscribe & Save” program at Amazon.com, The Tea Spot’s auto ship program gives online shoppers an automatic 15% discount on each Auto Replenish item, with a range of shipping interval options: one month, two months, and three months. Customers also have the ability to edit upcoming shipment dates on an individual item level, allowing additional flexibility.
Customer centricity has been a primary focus of the premium tea retailer, The Tea Spot, since its founding in 2004. They consider the Auto Replenish program to be an extension of their customer service, by allowing people to choose the most convenient way to receive their favorite teas on a regular basis with minimal effort. Participants in the program will also receive a courtesy email one week before each order ships, offering the chance to add to their current subscription, delay the shipment, or even skip a shipment—a helpful option during vacation season.
CMO of The Tea Spot, Jessica Kochik, commented on the program: “We see this as an extension of our customer service here at The Tea Spot. The convenience of an auto shipment coupled with an automatic discount is ideal for so many online shoppers with busy schedules, myself included. We’ve also had an increase of people joining our quarterly Tea Clubs since launching this program. I think the lower price point, broken down into four quarterly payments instead of one lump sum up front, allows more people to take advantage of receiving seasonally paired leaf tea throughout the year. So far, our customers have been thrilled with the program.”
Online shoppers simply need to create a customer account to participate in the Auto Replenish program, which can be completed during the checkout process. They can manage future shipments from their “My Account” page at The Tea Spot’s online tea store. Customers will also earn Loyalty Points with every Auto Replenish order, which they can redeem as savings at the online tea shop.
About The Tea Spot: The Tea Spot is a leading producer of handcrafted whole leaf teas and the creator of Steepware®—innovative tools that make the premium tea experience effortless and accessible. The company’s focus has held steadfast since the for-profit philanthropic company was founded by Maria Uspenski in 2004, a cancer survivor drawn to the health benefits of leaf tea during her recovery. Her message is simple and powerful: tea in its freshest form renders premium flavor, unmatched health benefits, and is eco-friendly. The Tea Spot's philanthropic 10% Pledge incorporates its mission to foster health and wellness through loose leaf tea. Ten percent of the company’s profits are donated in-kind to cancer and community wellness programs. The Tea Spot is a Colorado-based Certified B Corporation, woman-owned and operated business. theteaspot.com