With our industry leading platform, A.ware, we are ushering in a new age in digital banking experience,” said Shridhar Marri, Co-founder & CEO of Senseforth.ai
PALO ALTO, Calif. (PRWEB) August 21, 2019
Teachers Credit Union is rolling out a new service for its members called “Alice” to help improve their digital experience by answering questions and finding accurate banking information 24 hours per day, seven days a week. The “Alice” service is powered by the Conversational AI platform from Senseforth.ai.
The new digital assistant or chatbot, named Alice, is one more way TCU is working to enhance the online service experience for its members. Alice — available by clicking the icon at the bottom of any TCU webpage — can answer a wide variety of questions about TCU accounts and services. "Providing services that meets members where they are is a priority for TCU," said Dan Rousseve, Senior Vice President and Chief Information Officer. "Alice offers the kind of effective assistance and efficient access to information that people have come to expect online."
The launch of Alice is part of a strategic initiative to service customers, with a seamless near-human experience, across digital channels. Ask TCU is powered by A.Ware, an industry leading Conversational AI platform from Senseforth.ai. Atando Technologies, designed and implemented the service and provides ongoing enhancements and support.
“We are excited to partner with TCU and provide conversational banking service that will delight customers. Our mission at Senseforth.ai is to provide a Conversational AI platform that works across any voice & text channel and provides a personalized, real time experience for customers for all their banking needs. With our industry leading platform, A.ware, we are ushering in a new age in digital banking experience,” said Shridhar Marri, Co-founder & CEO of Senseforth.ai
The A.Ware platform from Senseforth.ai uses supervised machine learning so the “Ask TCU” service is always learning and improving and will connect members to a live TCU chat agent if they prefer or when the AI-powered service detects a more complex need better suited for an agent.
Senseforth.AI is a leader in Conversational AI for enterprises. It is a human like conversation platform powered by Artificial Intelligence. Senseforth mimics human cognitive abilities in reading, listening, comprehending, interpreting and conversing. This ability combined with several actionization modules creates intelligent bots for your business so that you can respond to customers in an automated, real-time and contextual way. The Platform also offers a Hybrid Chat model where a live agent can converse with user in the same interface. Senseforth. AI has built industry specific models for key industries with thousands of intents and entities. The platform is available in the cloud or on-premise and comes with ready connectors to connect to a range of IT systems.