TelePacific Communications Completes Tel West Integration, Expands Presence in Texas
(PRWEB) July 02, 2013 -- TelePacific Communications, which made a major investment in Texas when it purchased the former Tel West Network Services Corporation in 2011, is opening wide its comprehensive portfolio of communications solutions for small and medium-sized Texas business. Long a major presence in the California and Nevada markets, the carrier now proudly includes Texas as a wholly integrated part of its home footprint, operating as TelePacific Communications Co. It offers a deep array of solutions for businesses looking to connect customers, locations and suppliers, leverage the power of the Cloud and ensure business continuity in a rapidly evolving world where customers, employees, suppliers and markets can be located across the country as easily as across the street.
TelePacific’s fiber and Ethernet networks guarantee 99.999% availability, a level of confidence that can’t be delivered by the “best effort” products of carriers that use the public Internet for voice and data transport. The company provides one stop shopping – and the convenience of a single invoice – for a complete range of business communications solutions for both voice and data.
“We’re tremendously bullish on the trajectory of the small and medium-sized business market in Texas and making major investments so we can help power that growth with complete communications solutions,” says Philip Ross, the President of TelePacific’s Texas operations. “We’re adding people and offices and, on July 8, we’re bringing our full line of solutions to Texas, backed by the proven TelePacific commitment to winning and keeping business because of our total focus on customer service.”
TelePacific is aggressively growing its Texas presence. Recent major office expansions in Richardson and Corpus Christi will shortly be followed by ones to its offices in Austin and Houston. New offices in Fort Worth and San Antonio will open for business within the next three months.
That local presence and focus will only intensify because building long-term relationships with customers is a central part of the TelePacific core strategy that has seen healthy year to year growth ever since it first opened its doors in 1998. The CEO personally reviews every customer impacting event in weekly all day calls with the company’s management. That sense of urgency is reflected in metrics that show 95% of calls to customer care answered within 30 seconds, 93% resolved during the first call, 99% invoice accuracy and 92% of all customers telling a 3rd party survey that they are satisfied with our service.
About TelePacific
TelePacific Communications is a communications provider that offers comprehensive connectivity, cloud and continuity solutions to business customers. Headquartered in Los Angeles, the Company serves businesses anchored in California, Nevada and Texas, enabling anywhere-to-anywhere communications, at any speed. Its broad portfolio of customer solutions helps businesses run more efficiently, improves collaboration and ensures against business interruptions. For more information, visit http://www.telepacificinformation.com.
Douglass Brownstone, TelePacific Communications, http://www.telepacific.com, (310)-567-2578, [email protected]
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