Enlace Colombia Contracts TelOnline for a Customized Telecommunication Solution Includes, an Integration Between Switchvox AA355 and Customer Relationship Management (CRM)

Share Article

Enlace Colombia announced that TelOnline has implemented a customized solutions that integrates between Switchvox AA355 and customer relationship management (CRM).

TelOnline - VoIP Telephony Solutions for Business

TelOnline – VoIP Telephony Solutions for Business

The combination between Switchvox AA355 and CRM provides an added value to Enlace Colombia by helping them get a better and deeper understanding of their customer. It will enable better decision-making, sell smarter, and serve better.

Today, Enlace Colombia announced that TelOnline, a leading telecommunications solutions company, has implemented a customized solutions that integrates between Switchvox AA355 and customer relationship management (CRM).

The Digium Switchvox SMB AA355 is an affordable and unified communications solution for medium to large-sized business that want a high performance, highly redundant, full feature rack mountable PBX. This solution connects three E1-PRI and supports up to 400 users, up to 75 concurrent calls and 20 simultaneous call recordings. This system integrates features like call queues, call recording, conferencing, chat, video and presence, all in a single system. Switchvox AA355 is easy to set up and manage. It has real time Switchboard for every user. Switchvox can be managed through web interface and through smart phones like Blackberry, iPhone & Android. It can be used with a company's existing SIP telephones and hardware, resulting in lower costs than with a traditional business phone system. TelOnline offers ideal solutions for businesses seeking a full feature set and powerful functionality.

Customer Relationship management (CRM) solutions provides Enlace Colombia with tools to easily capture and organize the caller’s information and opportunities during their call-a-thon in Enlace TBN, Enlace Juvenil and DCTV. Not only does the quality of the service drives customer loyalty but the CRM system allows the individual customer to perceive different products and services that Enlace Colombia provides with confidence. The relationship the customer has, depends on how he/she identifies and processes the information of the product and service, which is obtained through direct channels and interactive media, taking advantage of the technological advances in telecommunications, and meeting their needs.    

“We are very pleased to provide this significant customized telecommunications solution to Enlace Colombia. The combination CTI between Switchvox AA355 and CRM provides an added value to Enlace Colombia by helping them get a better and deeper understanding of their customer. It will enable better decision-making, sell smarter, and serve better,” stated TelOnline’s President Juan Carlos Castañeda.

About Enlace Colombia

Represents Colombia, Latin American association of Christian Communication by Cristiana Enalce, television signals Enlace TBN, Enlace Juvenil and DCTV Channel, which is frequency 53UHF for the city of Bogota, Colombia, whose mission is to evangelize the Colombian population, through our diversity in TV programming and marketing strategies, by using media with the latest technology. For more information please visit: http://www.enlacecolombia.org/.

About TelOnline

TelOnline is a company that offers and consults specialized solutions in telephony. The tailored solutions include VoIP telephony, IP-PBX, call centers, automatic dialers, call recording systems, cloud telephony services, embedded software development for telephony and integration, video conference and more. TelOnline is a selected partner of Digium, Asterisk makers, Oaisys, as well as numerous strategic business partner alliances within the industry. TelOnline is committed to providing the best products and services to markets in the United States, Caribbean and Latin America. Our team is highly experienced in commercial, development and support engineers. If you would like more information about TelOnline, please visit http://www.Telonline.com or call USA +1(954)894-6181 or call international +57(1)325-9832.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Juan Carlos Castañeda
TelOnline
954-894-6181 2105
Email >

Mercedes Pagano
TelOnline
954-894-6181 2122
Email >
Follow us on
Visit website