thebigword Launches Video Remote Interpreting To Help Save Lives

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Global language services provider, thebigword, have launched a video remote interpreting service (VRI) to give users instant and secure access to face-to-face support from expert linguists.

thebigword Video Remote Interpreting (VRI) service is helping to save lives

The new service is very popular with our clients, particularly in emergency and police service, and we encourage health care workers and other emergency services to use this service instead of face-to-face interpreting.

thebigword are convincing health care workers to use their new technology, and help protect linguists, patients and medical professionals.

VRI works in a similar way to Skype and FaceTime and connects users to professional interpreters for verbal services. This technology has advance security encryptions and allows interpreting to continue without the need for face-to-face interaction.

The company’s smart technology enables users to select linguist attributes such as security clearance, qualifications, sector expertise and gender. The system matches the right linguists for each appointment type - matching the right qualification and security clearance level.

Joshua Gould, CEO of thebigword Group, said: “The new service is very popular with our clients, particularly in emergency and police service and we encourage health care workers and other emergency services to use this service instead of face-to-face interpreting.”

Matt Lowe, UK sales director at thebigword, said: “When conveying important messages, it can be extremely helpful to see the person you are communicating with. Facial expressions and body language set the right tone and help to avoid any misunderstanding.”

“VRI saves time and money for users in the public and private sectors and can be more convenient for linguists who do not have to travel to fulfil appointments."

For more information about thebigword and VRI please contact Matt Lowe at Matthew.Lowe@thebigword.com.

About thebigword

thebigword Group is a language technology and contingent workforce provider which works with many of the world’s biggest brands and a growing number of UK and US governments. The company is one of the top 20 Language Service providers globally.

The group has leveraged its interpreting and translation technology to create the market first all-in-one language technology platform; WordSynk which is being rolled out in 2020. Every month, thebigword handles one million minutes of telephone interpreting, 17,000 face-to-face interpreting assignments and half a billion words of translation.

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Rory Bickerton
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