Thrive Partners with VividCharts and NewRocket to Help Transform Technical Customer Experience
VividCharts, the leader in ServiceNow reporting and data visualization technology, today announced that Thrive, a premier provider of NextGen Managed Services, chose VividCharts and NewRocket to deliver the newly transformed experience they provide to their nearly 1,000 customers.
LEXINGTON, Ky., July 23, 2020 /PRNewswire-PRWeb/ -- VividCharts, the leader in ServiceNow reporting and data visualization technology, today announced that Thrive, a premier provider of NextGen Managed Services, chose VividCharts and NewRocket to deliver the newly transformed experience they provide to their nearly 1,000 customers.
Thrive's newly redesigned client portal, powered by ServiceNOW, was created leveraging the strengths of both NewRocket and VividCharts to deliver an advanced level of automated reporting available via self-service for customers.
"Thrive recently launched our new client portal to provide our clients their IT needs in one place, access to the portal on any device from anywhere at any time with overall faster delivery of service. With VividCharts embedded in the NewRocket designed customer portal, Thrive can streamline business operations, make technology consumption more efficient, and increase productivity for customers. End-users will now have intuitive experiences to simplify and self-perform their support requests." - Marc Pantoni, President of Thrive.
"Thrive is setting the standard for the level of visibility Managed Service Providers deliver to their customer base. Their team understands that customers expect access to information, and we're thrilled to be partnering with them on their customized instance of ServiceNOW to automate reports directly to their clients via the Thrive portal." – Mitch Stutler, CEO of VividCharts.
"A well-designed end-user experience requires ease of use, automation and a disciplined commitment to the customer. The Thrive team provided a ServiceNow technology footprint that was customized, powerful and truly what their customers needed, so we could ultimately provide an easy and intuitive experience for them as a trusted partner. The big winner here is the Thrive customer base." – Nathan Firth, CEO of NewRocket
To learn more about how Thrive's new ServiceNOW Client Portal can accelerate your business' technology transformation, please click here.
About VividCharts
VividCharts, an Elite ServiceNow Technology Partner and the 2019 ServiceNow CreatorCon Challenge Winner is the only report and slide deck automation solution built specifically for ServiceNow customers, directly in the platform. ServiceNow customers leverage the VividCharts proprietary visualization library and intuitive creation interface to truly make data an abundant and powerful resource in their organization, while eliminating massive amounts of manual report and slide deck creation efforts. With VividCharts you can automate your most manual reports directly in the platform. For more information, visit vividcharts.com.
About NewRocket
NewRocket, a Premier ServiceNow Technology and Services Partner, approaches service portals differently. NewRocket listens carefully to the needs of real users and works collaboratively with project teams to develop custom experiences that have a real impact on the day to day lives of employees. Because they specialize in Service Portal and native mobile development, each new project benefits from the knowledge and insights gained from delivering dozens of unique portals. NewRocket offers a library of powerful widgets, practical applications, and attractive themes as well as consulting services to address any service portal need. For more information, visit newrocket.com.
About Thrive
Thrive is a leading provider of NextGen managed services designed to drive business outcomes through application enablement and optimization. The company's Thrive5 Methodology utilizes a unique combination of its Application Performance Platform and strategic services to ensure each business application takes advantage of technology that enables peak performance, scale, and the highest level of security. For more information, visit thrivenextgen.com.
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MEDIA CONTACT:
Stephanie Farrell – Director of Corporate Marketing
774.276.1521 | [email protected]
SOURCE VividCharts
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