transcosmos Provides “Omni-Channel Support Powered by LINE Business Connect” to Securities

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The Implementation Will Enhance User Support Systems for Mobile Terminals in Anticipation of Increased Inquiries from New Demographics

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transcosmos will propose communication and support service using a variety of different channels to increase sales and reduce costs for client companies by LINE Business Connect.

transcosmos inc. has started providing “Omni-channel Support Powered by LINE Business Connect” to Securities Co., Ltd. (hereafter, Securities).

“Omni-channel Support Powered by LINE Business Connect” is a service which makes it possible for users to become friends with company accounts that turn into contact points and to achieve two-way communications via the LINE talk function. As a part of their enhancements to support systems for mobile terminals, securities has been considering the service of “LINE” to their inquiry contacts. Since they have been evaluating transcosmos’s proposal capabilities and track record, they decided to implement the service through transcosmos.

The following comments have been received from the head of Securities’ corporate planning:

“Our company has been contemplating the introduction of LINE, as a communication tool for our services DMMFX and Gaitame Japan FX to establishing communication with users different from telephone and e-mail. Through considering the track record of this service, including the Oracle Service Cloud (*) UI, as well as reliability and future development, we decided to place our request with transcosmos. Three months have passed since the start-up on May 18, but there have been many inquiries concerning minor questions related to trading rules and FX. I think that the ability to easily ask questions and consult has been accepted particularly among the younger age groups. In the future, we will look forward to seeing proposals for communication and support using a variety of different channels.”

transcosmos has been certified as a partner company in the “LINE Business Connect Partner Program,” which makes it possible to propose the ideal application methods for LINE Business Connect. In the future transcosmos will continue striving to increase sales and reduce costs for client companies by expanding services that use LINE Business Connect.

  • What is “LINE Business Connect”?

This is a service offered by LINE Corporation which provides an API to businesses for the various functions of an official LINE account, and allows each company to customize their application. By using “LINE Business Connect,” it is not only possible to deliver one-way messages to LINE users, but it also becomes possible to separately send more fully optimized messages to specific users. In addition, with the consent of users, it will also be possible to go beyond the bounds of usage as a message delivery tool. For instance, it’s able to use as tools for the purposes of customer relationship management (CRM) or business solution (*) by linking a LINE account with a company’s existing database and business systems. *: LINE does not maintain the customer data of each company that is linked to a LINE account.

(*) About the “Oracle Service Cloud”
Oracle Service Cloud combines Web, Social and Contact Center experiences for a unified, cross-channel service solution in the Cloud, enabling organizations to increase sales and adoption, build trust and strengthen relationships, and reduce costs and effort.

Oracle Service Cloud's Web Experience provides a rich online customer experience solution so consumers can research, purchase, or resolve issues from any device. Set a standard for best-in-class service by allowing your customers to interact on their own terms while you increase conversions and lower service costs.

  • Oracle and Java are registered trademarks of Oracle and/or its affiliates.
  • transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
  • Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.

About transcosmos inc.
transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.). transcosmos continues to pursue operational excellence by providing these services through our 148 locations in 25 countries with a focus in Asia. Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients' excellent products and services to consumers in 34 countries. transcosmos aims to be the "Global BPO Partner" of our clients to provide them with high quality BPO services on a global scale.

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