transcosmos Opens "MCM Center Sapporo Kitaguchi" As Its Fifth Call Center Location In Sapporo

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Due To Business Expansion, A New Center With About 1,000 Work Stations Was Opened With Plans To Hire 1,100 New Employees

MCM Center Sapporo Kitaguchi

“I would like to express my heartfelt congratulations upon the opening of MCM Center Sapporo Kitaguchi." Mr. Fumio Ueda, The mayor of Sapporo, Hokkaido in Japan

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) newly established and commenced operations at its fifth call center in Sapporo, "Marketing Chain Management Center Sapporo Kitaguchi" (hereafter, MCM Center Sapporo Kitaguchi), on November 19, 2013. In addition to the call center, plans call for jointly establishing the “Ad Center Sapporo” to provide digital marketing services such as Internet advertising operations.

Since starting business in Sapporo in 1980, transcosmos has had four locations until now, including MCM Center Sapporo Odori-minami, MCM Center Sapporo Odori-chuo, MCM Center Sapporo Eki-mae and MCM Center Sapporo Odori-kita, as well as an on-site system to provide resident services for client companies. It has mainly been providing call center services to industries such as manufacturing, communications, finance and transportation. The fact that business has expanded at the existing four locations, has led to the establishment of the fifth location at this time. The scale of MCM Center Sapporo Kitaguchi is approximately 1,000 work stations, with plans to hire 1,100 new operators. As a result, the total number of work stations in Sapporo call centers will be a little over 2,650, making transcosmos the largest call center vendor in the Sapporo area.

In addition, operation centers for digital marketing services, such as Internet advertising operations and website construction and operation, have been expanded in local regions with centers established in Sapporo, Fukuoka and Okinawa. In Sapporo, the "SEM Operation Center Sapporo" has been providing Internet advertising operation services, but due to the fact that the demand for operation based advertising is growing recently, these operations have been expanded and transferred to MCM Center Sapporo Kitaguchi and the name has been changed to “Ad Center Sapporo." Plans call for increasing the number of operators to 100 persons by the end of fiscal 2014.

Located within the area surrounding JR Sapporo Station where business and commercial facilities are concentrated, MCM Center Sapporo Kitaguchi is a short 3-minute walk from JR Sapporo Station, which is also very convenient from the standpoint of recruiting and commuting. Having features such as a cafe-style break room and powder room, it strives to be a facility where it is easy to work from a woman’s perspective.

Overview of MCM Center Sapporo Kitaguchi
Name:    Marketing Chain Management Center
        Sapporo Kitaguchi
Location:    2-9, Kita-shichijō-nishi, Kita-ku, Sapporo
Total floor area:    3,322.31 m2    
Work stations:    Approx. 1,000
Services provided:    Call center services, Digital marketing services

The following comments have been received from Sapporo Mayor Fumio Ueda.
“I would like to express my heartfelt congratulations upon the opening of MCM Center Sapporo Kitaguchi, which is your fifth location in Sapporo. This center takes a new approach by creating a ‘female-friendly work environment.’ The City of Sapporo is also a place that is working to create an environment where it is easy for women with a desire to work to play an active role, through initiatives including the enhancement of child care support and promotion of work-life balance, and therefore we are very pleased with the efforts being made by transcosmos.”

transcosmos has the largest network of call centers in Japan with more than 13,000 work stations, and MCM Center Sapporo Kitaguchi will be its 22nd location in the country. Recently, from the perspective of BCP (Business Continuity Planning), there has been an increasing demand to split business operations among more than one location, and also because the demand for cost optimization still remains high, the importance of regional call centers to respond to that demand is growing. In order to meet such demands transcosmos will continue to strengthen the deployment of regional services in the future, while also contributing to the revitalization and development of local communities through job creation.

  • transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
  • Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.

About transcosmos inc.
transcosmos launched operations in 1966. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services. It provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers in E-Commerce business, and to improve operational efficiency and reduce clients operational cost for back office and information system operations. Further, these services have been expanded beyond Japan, globally, centered in Asia.
transcosmos aims to be the "Global IT Partner" of its corporate clients to provide them with high quality outsourcing services on a global scale.

Contact for news media inquiries
Inquiries from the media should be forwarded to transcosmos inc.
Public Relations & Advertising Department
Mail: pressroom(at)trans-cosmos(dot)co.jp

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