transcosmos Acquires Data Entry Business from NBI's Osaka Sales Division

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Through Reinforcement of Its Know-How in the Insurance Industry, transcosmos Aims at Expansion of the Service Base and Increase in Business

transcosmos will grow stronger in its ability which is sought after by the insurance industry

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) has completed the contract procedures of an agreement with NBI Corporation (Headquarters: Tokyo, Japan; President: Yasuharu Miura; hereafter, NBI) for the transfer of the data entry subcontract business of its Osaka Sales Division on July 31, 2013.

NBI was established by Nissho Electronics Corporation (Headquarters: Tokyo, Japan; President & CEO: Yahiro Kawamura; hereafter, Nissho Electronics) as its 100% subsidiary for the purpose of various business renovations and of providing BPO (Business Process Outsourcing) services with a focus on data service, and serves mostly to banks and life and non-life insurance industry. transcosmos has acquired the data entry business handled by the Osaka Business Division of NBI.

Through this business transfer, existing clients’ accounts, including some of the prominent life insurance companies, and business resources have been transferred from NBI Osaka Sales Division’s data entry business to transcosmos. transcosmos will, in addition to the service operation which is its strength, grow stronger in its ability as an outsourcer which is sought after by the insurance industry by absorbing the know-how accumulated by NBI in this area of business.

transcosmos’ experience in the insurance industry includes a variety of operations such as medical report entry during the claim process which is highly prioritize, entry of enrollment applications, and a series of processes starting from application, screening, registration, error corrections, and document forwarding; all of which transcosmos has provided to various life insurance and non-life insurance companies and co-ops.

In the future, business transactions pertaining to contracts unique to the insurance industry such as application, maintenance, and payment, with transcosmos and Nissho Electronics Group cooperating with each other, BPM(Business Process Management) tools and image work flow tools, where Nissho Electronics has much experience, can be introduced in the areas of the systems and management, thus making it possible to offer insurance companies a wider range of high-quality services by taking advantage of the off-site and off-shore sites.

NBI Osaka Sales Division's details are as the following:

Business Name:        NBI Corporation
Business to Be Transferred: Data Entry Dept., Osaka Sales Division
Location:            KDX Minami Honcho Bldg., 2-3-8 Minami Honcho, Chuo-ku, Osaka, Japan
Number of Employees:    58

transcosmos' BPO business makes assessment for all departments of its corporate clients (general affairs, accounting, human resources, information systems, design, development, etc.) to identify the challenges and clarify their goals and optimize the business processes through consolidating/combining/closing similar and redundant departments, standardizing the business procedures, reviewing the operational flow, and utilizing IT tools for automation. At the same time, transcosmos realizes maintenance of the business quality and reduction of the operation costs by designing the flexible management system capable of accommodating different workloads, hands-on, practical training system and follow-up system, and fully utilizing near-shore and off-shore sites. transcosmos will continue expanding its domestic and overseas production sites and provide services to corporate clients of various industries.

About NBI
NBI, with "Innovation" as its motto, has added to its subcontract service which is its core business since its establishment "BPM solutions," "business innovation service," "BPO service," "information security consulting," and "telematics cloud service" on its service menu, in order to respond to the corporate clients' business improvement/innovations needs. As a result, NBI is now able to provide versatile services for its clients from various industries.

About Nissho Electronics
Nissho Electronics provides competitive, unique products and services by discovering the world's top technology and business models. With numerous achievements which are Japan's first and other abundant experience and technology as its base, Nissho Electronics, as "Your Best Partner," provides optimal solutions and services for clients' needs.)

  • transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
  • Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.

About transcosmos inc.
transcosmos launched operations in 1966. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services. It provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers in E-Commerce business, and to improve operational efficiency and reduce clients operational cost for back office and information system operations. Further, these services have been expanded beyond Japan, globally, centered in Asia.
transcosmos aims to be the "Global IT Partner" of its corporate clients to provide them with high quality outsourcing services on a global scale.

Contact for news media inquiries
Inquiries from the media should be forwarded to transcosmos inc.
Public Relations & Advertising Department
Mail: pressroom@trans-cosmos.co.jp

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