transcosmos Begins Providing Multi-Language Contact Center Services for “Mizuho Information Dial”

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Mizuho Bank Introduces the First Three-Way Interpretation Service Offered by a Japanese Bank to Strengthen Customer Service for Foreigners in Japan

- Illustration of services provided by the multi-language contact center (three-way interpretation)

Multi-language contact center services will be available in English, Chinese and Korean.

In April 2016 transcosmos inc. will begin providing “multi-language contact center services” for foreigners in Japan to Mizuho Bank, Ltd. (Headquarters: Chiyoda-ku, Tokyo, Japan; President: Nobuhide Hayashi; hereafter, Mizuho Bank).

The Mizuho Bank call center, “Mizuho Information Dial,” connects three parties, namely a customer who can only speak a foreign language, a Mizuho Bank call center operator, and a transcosmos multi-language contact center operator who completes the response while providing interpretation services on a call. The supported languages consist of English, Chinese and Korean.

With developments such as an increase of foreign travelers to Japan due to inbound demand heading toward 2020, and an increase of foreign workers in the country, multi-language services and support are being enhanced at transcosmos. Multi-language contact center services will be provided utilizing the resources of global personnel and facilities by leveraging strengths from the operation of 31 overseas bases, along with the development and quality management cultivated through many years of contact center business operations.

  • Main application examples for multi-language contact center services

・Contact center help desks for foreigners related to products and services
・Contact points for foreign travelers visiting Japan (sightseeing, hotels and railways, etc.)
・Three-way interpretation for foreign visitors at stores (for each industry)
・Contact points for foreign visitors to Japan at government and municipal offices
・Employee and recruitment contact points for foreigners (for each industry)

  • transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
  • Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.

About transcosmos inc.
transcosmos launched operations in 1966. Since then we have combined superior “human resources” with up-to-date “technological” capabilities to enhance the competitive strength of our clients by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (Contact Center, HR/Financial/Sales Back Office, Order Management/SCM, System Development/Management etc.) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website Construction/Management, Smartphone/SNS Utilization, Telemarketing etc.). transcosmos continues to pursue operational excellence by providing these services through our 156 locations in 26 countries with a focus in Asia. Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos provides a comprehensive, one-stop global E-Commerce service to deliver our clients' excellent products and services to consumers in 36 countries. transcosmos aims to be the “Global BPO Partner” of our clients to provide them with high quality BPO services on a global scale.

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