transcosmos Expands its Malaysia office, Establishes New Operational Base with 300 seats

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Delivers wide-ranging BPO services including e-commerce one-stop services

“We are confident that transcosmos’s services that coordinate various direct communication channels are best suited for leveraging the characteristics of Malaysia market.” by Toshio Tozaki, Managing Director at transcosmos Malaysia

transcosmos inc. celebrated the renewal opening of TRANSCOSMOS(MALAYSIA) SDN BHD (Headquarters: Kuala Lumpur, Malaysia; hereafter, transcosmos Malaysia) on October 12. Since its establishment in 2014, transcosmos Malaysia has been successfully growing its business and now has expanded its office.

Malaysia is a multiethnic nation, with majority made up of Malays, Malaysian Chinese and Malaysian Indians. Capitalizing on this ethnic diversity, the new operation center will act as a multi-language center, providing services across the globe, going beyond Malaysia local market. transcosmos Malaysia will also offer a wide range of services to support businesses to ride the digital tsunami caused by the country’s high internet penetration ratio. The services include digital marketing support such as developing digital platform strategy, developing and executing CRM strategy and Facebook page analysis using “Social Gear.” In addition to those, the company will also assist businesses to open and operate their e-commerce flagship stores on “Lelong.my,” the largest e-commerce shopping mall in Malaysia with which transcosmos has formed capital alliance.

  • TRANSCOSMOS(MALAYSIA) SDN BHD Overview

Company Name: TRANSCOSMOS(MALAYSIA) SDN BHD
Representative: Toshio Tozaki, Managing Director
Location: Kuala Lumpur
Year of Foundation: 2014
Number of Seats: 300
Business: Contact center services, digital marketing services, e-commerce one-stop services
Supported Languages: Malay, English, Pekingese, Cantonese, etc.

“We are proud to see Japan’s leading BPO provider, transcosmos inc. is setting their footprint in Malaysia,” said Dato’Ng Wan Peng, Chief Operating Officer at Malaysia Digital Economy Corporation, attending the opening ceremony. “This demonstrates Malaysia’s potential as a growing platform for outsourcing services and we believe transcosmos expertise and knowledge transfer will help the BPO industry in Malaysia soar to greater heights.”

Toshio Tozaki, Managing Director at transcosmos Malaysia said, “We are honored and excited to expand our business in Malaysia and beyond. Although internet penetration ratio is high in Malaysia, e-commerce ratio is still less than 1%. We hear many businesses discussing how they could shift towards digital under the current market conditions. Malaysia is well-known as a multi-language hub in the information services industry and we are confident that transcosmos’s services that coordinate various direct communication channels are best suited for leveraging the characteristics of the market. We, transcosmos Malaysia, aim to become the trusted partner for businesses in Malaysia and in wider Asian region that seek for sales expansion and cost reduction, by leveraging our utmost ingenuity and creativity, always considering the businesses’ growth stage.”

transcosmos further accelerated its drive in business expansion in the ASEAN region by expanding its service offerings in Malaysia, a country which boasts number 2 position in terms of GDP per capita next to Singapore, and has significant growth potential in the e-commerce market.

  • transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
  • Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.
transcosmos launched its operations in 1966. Since then we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our client companies by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (contact center, back-office service for HR/Financial/Sales depts., order management and SCM, system development & operation etc.) and Sales Expansion Services (big data analysis, internet advertising, developing & operating website, smartphone/SNS utilization, telemarketing etc.). transcosmos continues to pursue Operational Excellence by providing these services through our 163 locations in 29 countries with a focus in Asia. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients companies' excellent products and services to consumers in 46 countries around the globe. transcosmos aims to be the “Global BPO Partner” of our client companies, providing them with high quality BPO services on a global scale.

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