transcosmos Launches Video Chat Service

Share Article

Offers digital communication via video chat with a view to deliver highly sophisticated, concierge-style customer communication.

News Image
transcosmos plans to expand the service to 100 seats by 2018, moving towards digital communication services that integrate the cutting-edge digital technology and sophisticated communication skills.

transcosmos inc. launches a WebRTC video chat service after signing an agency agreement for “Moshi Moshi Interactive”, a WebRTC customer service solution provided by NEURONET Inc. (Headquarters: Tokyo, Japan; Founder & CEO: Hirofumi Maekawa; hereafter, Neuronet). The service is one of transcosmos’s initiatives to deliver highly sophisticated, concierge-style customer communication at its contact centers.

Many companies are now facing the challenge to improve customer engagement more than ever before. To achieve the goal, they expect the service quality in call centers to act as concierges, same as the face-to-face sales and in-store customer service. It is critical for businesses to provide highly advanced and sophisticated contact center service in addition to enhance web-based customer support to serve diversified customers, such as foreign visitors to Japan. As one of the solutions to meet their expectations, transcosmos releases implementation and operational support for video chat service. The service delivers two-ways, visual customer support through sharing images and videos via a screen, while supporting customers face-to-face in various occasions.

transcosmos plans to expand the service to 100 seats by 2018, moving towards digital communication services that integrate the cutting-edge digital technology and sophisticated communication skills.

■Key features of Moshi Moshi Interactive
・WebRTC customer support solutions via video, voice and text chat
・One-click connection from website to a contact center live operator best suited for each customer. Face-to-face customer service via screen
・Face-to-face customer support while providing co-browsing capability which supports sharing documents, images and videos among multiple users to offer highly personalized and customer friendly service
・Operator supports data entry for customers
・Customers can access the service via PC, smartphone and tablet terminals
・Contact center management function to support customers effectively (assign the best operator based on the customer needs, save operators’ communication log)

・Initial cost: starts from 100 thousand yen
・Monthly charge: starts from 36 thousand yen
*Running cost to be quoted separately.

■ Service examples
Technical support, e-commerce shopping support, consultation service for financial instruments, counseling service for cosmetics and other products, remote support by certified operators for finance, travel, beauty, medicine, nursery care and other industries, concierge service for membership, multi-language support for foreign visitors to Japan and etc.

■About NEURONET Inc.
As a high-tech venture company in video and voice communication arena, NEURONET offers affordable and sophisticated cloud-based services including “Moshi Moshi Interactive”, a video-based call center system, “SaasBoard”, a web meeting system, “CasualMeetIn”, a built-in system video and voice platform and “Papaar”, a paperless meeting system. We advocate achieving harmony between humans and nature and endeavor to accomplish the goal through bringing our systems widely into our society. With our systems, NEURONET aims for reducing physical transportation, making people less dependent on social infrastructures such as traffic, electricity and real estate, promoting tele-work and work-at-home to support child-rearing mothers and home-nursing care givers return to their work, filling the gap between metropolitan and remote areas and reducing energy consumptions and CO2 emission.

  • transcosmos is a trademark or registered trademark of transcosmos inc. in Japan and other countries.
  • Other company names and product or service names used here are trademarks or registered trademarks of respective companies.

About transcosmos inc.
transcosmos launched its operations in 1966. Since then we have combined superior “people” with up-to-date “technology” to enhance the competitive strength of our client companies by providing them with superior and valuable services. transcosmos currently offers Cost Reduction Services (contact center, back-office service for HR/Financial/Sales depts., order management and SCM, system development & operation etc.) and Sales Expansion Services (big data analysis, internet advertising, developing & operating website, smartphone/SNS utilization, telemarketing etc.). transcosmos continues to pursue Operational Excellence by providing these services through our 162 locations in 28 countries with a focus in Asia. Furthermore, following the expansion of e-commerce market on the global scale, transcosmos provides a comprehensive One-Stop Global E-Commerce Services to deliver our clients companies' excellent products and services to consumers in 45 countries around the globe. transcosmos aims to be the “Global BPO Partner” of our client companies, providing them with high quality BPO services on a global scale.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Public Relations
Visit website