transcosmos Established Its 69th Overseas Operation Center in Hanoi, Vietnam

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transcosmos Provides Contact Center Service and BPO Service to the Japanese and Vietnamese Market

transcosmos Vietnam logo

Vietnam is the third country where transcosmos is expanding its business,following Thailand and Indonesia in ASEAN.

transcosmos inc. (Headquarters: Tokyo, Japan; President and COO: Masataka Okuda; TSE First Section: 9715; hereafter, transcosmos) has established a new operation center, transcosmos Vietnam co., ltd. (Headquarters: Hanoi, Vietnam; hereafter, transcosmos Vietnam) in Vietnam and will launch its business operations in July 2014.

transcosmos Vietnam will be offering contact center and BPO service in the domestic and international market. BPO service will be initially offered as off-shore service for the automobile, aircraft manufacturers and architecture/social infrastructure support.

In addition, by collaborating with Hanoi University's Japanese language Department and other educational institutions, transcosmos Vietnam will recruit and hire excellent local staff fluent in Japanese to provide high quality service in Japanese to the corporate clients in Japan.

Professor Pham Thu Huong, Assistant Dean of the Japanese Department of Hanoi University, has made the following comment regarding this partnership:

"Congratulations on establishment of transcosmos Vietnam. Vietnam has the third largest population among the ASEAN countries with 91 million, making it a desirable offshore market with an abundance of highly capable human resources. Many students at Hanoi University look forward to working for transcosmos in the future."

Moreover, Mr. Yohei Koumura, President of transcosmos Vietnam has made the following comment:

"transcosmos Vietnam will be engaging in contact center and BPO services, with the understanding that Vietnam is a market with an enormous growth potential in the future. At the same time, we will utilize Vietnam’s excellent human resources to offer offshore services to the Japanese market. Service quality, operational efficiency improvement, and human resource development know-how will be localized to fit the Vietnamese market to aim at business expansion. In addition, we will proceed with the business development of Digital Marketing/One-Stop E-Commerce service with a target of the Vietnamese citizens’ consumption growth."

About transcosmos Vietnam
Name: transcosmos Vietnam co., ltd.
Officer: Yohei Koumura, President
Location: 8 Tam Trinh – Q. Hai Ba Trung Ha Noi Vietnam
Date of Establishment: March 2014
Number of Work Stations: 200
Nature of Business: Contact center service, BPO service/
Machinery, architectural, and social infrastructure design support service
Languages: Japanese, Vietnamese

With establishment of transcosmos Vietnam, transcosmos now owns 69 global business centers. In terms of the ASEAN region, Vietnam is the third country where transcosmos is expanding its business, following Thailand and Indonesia. transcosmos Vietnam will aim at net sales of ¥2,000 million by Fiscal Year 2018.

  • transcosmos is a registered trade name or trademark of transcosmos inc. in Japan and other countries.
  • Other company names and product or service names mentioned are registered trade names or trademarks of various other companies.

About transcosmos inc.
transcosmos launched operations in 1966. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services. It provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers in E-Commerce business, and to improve operational efficiency and reduce clients operational cost for back office and information system operations. Further, these services have been expanded beyond Japan, globally, centered in Asia.

transcosmos aims to be the "Global IT Partner" of its corporate clients to provide them with high quality outsourcing services on a global scale.

Contact for news media inquiries
Inquiries from the media should be forwarded to transcosmos inc.
Public Relations & Advertising Department
Mail: pressroom(at)trans-cosmos(dot)co.jp

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