Customer Success is all about the move from transactional client relationships to continuous ones, where vendor value is proven everyday - Jason Whitehead, CEO, Tri Tuns, LLC
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Bethesda, Maryland (PRWEB) December 19, 2016
Tri Tuns, LLC, the Customer Success & Software Adoption consulting firm announced today the release of several new Consulting and Training Service offerings designed to rapidly assist SaaS software companies to plan, create, accelerate and optimize Customer Success operations.
“There is an unprecedented demand for ‘Customer Success’ services right now,” said Jason Whitehead, Tri Tuns CEO. “The subscription revenue model has put SaaS companies under tremendous pressure to retain customers and expand accounts, and providing effective Customer Success capabilities is critical to achieve these goals. There is a paucity of Customer Success expertise in the marketplace and many SaaS vendors do not have the experience or skills they need to quickly develop and scale internal CS operations,” noted Whitehead, "Tri Tuns new service offerings will enable clients to be more nimble".
“Many of our clients come to us because they recognize the need to provide high-functioning Customer Success Services to their customers, but they are not sure where to start and how to scale,” said Steve Lichtenfels, Tri Tuns Executive Vice President. Lichtenfels noted that two of the new offerings, the “Quick Start Strategy” and “Program & Playbook Development” consulting and training offerings will give clients the ability to scale smarter and faster than going it alone. “They will help our clients and their customers achieve greater value more quickly at a lower cost,” Lichtenfels said.
The new Tri Tuns service offerings have been designed in a modular format, enabling clients to see fast results in days and weeks, not months or years. “We want to help clients move quickly to deliver world class Customer Success service operations and avoid the costly errors that have unfortunately become the new norm,” added Whitehead.
Tri Tuns has long been a pioneer in the area of Customer Success. The DC-metro firm began developing and delivering Customer Success support processes in 2006. According to Whitehead, the question every organization is motivated by is how can we drive and sustain technology use across the enterprise that results in the desired business outcomes for the client organization? Over the past decade, Tri Tuns has been singularly driven by this need. Our new service offerings are built on a foundation of considerable expertise that is both unique and in high demand today.”
Tri Tun's Customer Success Service Offerings:
- Help SaaS / PaaS executives understand their Customer Success needs and develop strategies for quickly developing effective, scalable and profitable Customer Success programs.
- Provide Customer Success staff the knowledge, skills, playbooks and methods they need to deliver front-line success services that retain and grow customers.
- Reduce the time it takes to define, launch, deliver and optimize Customer Success services.
- Provide easy, flexible access to experienced Customer Success and Software Adoption experts to meet immediate needs and fill skill and capacity gaps within the SaaS vendor’s organization.
About Tri Tuns, LLC:
Tri Tuns, LLC is a privately held Customer Success & Software Adoption Consulting firm founded in 2006 and based in downtown Bethesda, MD. Tri Tuns, LLC has developed proprietary Customer Success and Software Adoption methodologies and practices that address the all-important people side of technology change. Tri Tuns methodologies insure that the required business outcomes are attained when deploying new technology and working with clients to insure value is seen and recognized continuously. Tri Tuns, LLC is platform independent, enabling it to work with any software platform vendor and with any platform buyer to achieve effective customer success and accelerated adoption of the new technology.