The survey affirmed for me the hard work that we do at the plant every day to better serve our refinishers...
SKOKIE, IL (PRWEB) June 21, 2016
NAPCO Ltd is a leading provider of equipment, supplies and top-of-line training to professional kitchen and bathroom refinishers. Celebrating 37 years in business this May, NAPCO is committed to giving their refinishers what they need to run successful home-based businesses. From hands-on, classroom based training to fast delivery of top-of-the line refinishing products, NAPCO partners with their customers every step of the way.
“We know that our refinishers depend on us to keep them on the job. If we don’t deliver products on time, or train them on how to best apply those products, not only does their business suffer, but, by extension, those who depend on them suffer as well. We take that obligation very seriously, which is why we track our own performance so closely,” says president of NAPCO Steve Coven.
For 4 years, 98% of orders received by NAPCO have shipped out of the plant in the same day. Later this year, they are introducing packaging that will better protect products during shipment and lids that create a better seal on products. This innovation is a direct result of customer feedback. In a recent survey of current customers, the company found that 96% of respondents rated NAPCO’s products as “good” or “excellent.” 93% of respondents gave the company’s customer service a rating of “good” or “excellent.”
“The survey affirmed for me the hard work that we do at the plant every day to better serve our refinishers,” says Coven. “As a former refinisher myself, I know the value of having a great company with great products to work with and so I push NAPCO to be that company every day.”
To learn more about NAPCO, its products and training, visit napcoltd.com.
About NAPCO Ltd.
NAPCO Ltd is a 37 year-old company providing equipment, supplies and training to professional kitchen and bathroom refinishers. A leader in the green remodeling movement, they offer sound alternatives to replacement of counters, sinks, tile and bathtubs. NAPCO is located in Skokie, IL and services all 50 states and 5 foreign countries. If you are interested in refinishing your tub, tile or counter top instead of replacing, call 1-800-888-1081 or visit http://www.napcoltd.com today.