Reaching Out to Solve Customer Complaints

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Company will seek out customers who have a complaint but have not contacted them about it.

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The move is part of an ongoing effort for to provide the best customer service in their industry. is launching a campaign to be proactive in finding customers who have a complaint and helping to resolve the issues as quickly as possible, the company announced yesterday.

“We have realized that not every customer who has a complaint takes the time to call our help center or make a comment on our social media channels,” a spokesman said. “This leads us to believe that we need to start being more proactive in dealing with complaint resolution. This is the first, but certainly not the last, step in that process.”

As of today, staff members will start looking for instances where people have posted a complaint about their company, either on their own personal blog or on an online forum, he said.

“When they find out this has happened, they will reach out and explain how they can help resolve the complaint,” he said. “They will also provide direct contact information. If the person has left their contact information on the post, they will then contact them directly.”

The move is part of an ongoing effort for to provide the best customer service in their industry, he said.

“We believe that companies can't just sit back and assume that nobody has a complaint with them simply because they have not heard about it,” he said. “In this day and age, people expect companies to come to them – not the other way around. And that's exactly what we are going to do at”

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