Creating Social Media Contact Points During Second Phase Of Launch Cycle

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Aims to Give Customers Multiple Ways to Contact the Company

News Image will still maintain a phone bank for people who prefer contacting the company that way. is set to launch a full suite of social media sites in order to better connect with their customers in the post-launch cycle of their business, the company said yesterday.

“Now that our initial company launch has been successful, it's time for us to find ways to reach out and connect with our customers and potential customers,” a spokesman said. “In this day and age, people expect companies to be available for them on social media so that is the second phase of our company launch.” will be launching a presence on Facebook, Twitter, LinkedIn, Pinterest, and other social media sites, he said. They will also be creating a company blog.

“These social media sites service two distinct functions for us and our customers,” he said. “First of all, they allow us to put out new information about our company and our services. Secondly, they give people a way to contact our company in a way that is more comfortable for this generation of Internet users.”

In the past consumers would contact companies through their phone banks, he said, but these days more people are comfortable using social media to talk to companies about their questions and concerns.

“When you contact us through social media, you don't have to worry about being put on hold or going through a phone tree,” he said. “You can simply let know what information you need and we'll provide it.” will still maintain a phone bank for people who prefer contacting the company that way, he said.

“The goal is to be as connected to our customers as possible,” he said.


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