Reaching Out to Customers to Find Ways to Improve Products and Services

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Website will survey customers to get feedback and update their products.

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We think that every responsible company needs this type of honest review from time to time. is about to launch a major initiative to ask new and former customers to review their public document search service, the company said yesterday.

“We've gotten to a point where we think we are providing a good service, but we always want to do better,” a spokesman said. “We don't want to brainstorm improvements on our own. We know that the people with the best data on what our company is doing right or wrong are our customers themselves. So we want to reach out to them and learn exactly how they feel that we are doing.”

The company will send out surveys to randomly selected customers soliciting their feedback, he said. They will also ask for feedback whenever someone contacts their customer service department with questions, concerns or complaints.

“We want to know what people really think about us,” he said. “Then we will use that information to take forward-reaching steps to fix or improve any problems that consumers make us aware of. We think that every responsible company needs this type of honest review from time to time.”

The survey will run for approximately one month, he said.

“Once we have the results, we will send out an announcement detailing what we have learned,” he said. “Then we will lay out in detail exactly what steps we are taking in reaction to that information. We think this will help us become the best website in our industry.”

About was created to serve the needs of public records clients across North America. With thousands of requests processed each day, continues to grow as a reputable customer service resource. Visit to chat with a live representative, call 1-877-992-4640, or email manager(at)VehicleHistoryRecord(dot)com with any questions or concerns.

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Mary Ward
since: 08/2013
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