San Francisco, CA (PRWEB) December 11, 2013
Intelligent Office San Francisco, a virtual office and staffing provider, offers medical practices an effective customer support platform so that they can deliver first-class service to their patients. Medical practitioners have taken advantage of Intelligent Office’s virtual assistant program to help them handle their patients’ needs quickly and seamlessly. Clients include chiropractors, therapists, acupuncturists, alternative medicine practices, medical aestheticians, and others.
Medical offices are often concerned with losing business when calls go to voicemail. Studies have shown that, on average, only about 20% of callers leave voice messages. Medical practitioners want to ensure that new patients are taken care of immediately--and they know that relying on voicemail frequently means losing business. They also want to project a favorable professional image. It’s especially important that referrals from other doctors and healthcare practitioners gain a good first impression. This concern about handling calls expeditiously is exacerbated for solo practitioners or small practices that typically face challenges providing complete phone coverage. When the sole assistant is out or preoccupied with other duties, and the practitioner is attending to a patient, callers may not be able to get through or receive attention right away.
Intelligent Office can alleviate its clients’ worries about phone coverage. It has helped practices – ranging from the sole practitioner to the fully staffed medical office comprised of multiple physicians or other providers – with a variety of phone answering and administrative needs. Its virtual assistants, called Intelligent Assistants®, answer calls in a courteous and professional manner and make sure calls never go directly to voicemail. They can give out information about the practitioner’s area of expertise and pricing, schedule appointments, send out e-mail confirmations, and even follow up with insurance companies.
Intelligent Office supplies every client with a team of Intelligent Assistants® who are each trained on the particular practice and can provide partial or full-day phone coverage. Clients benefit from the virtual assistant program through lower overhead costs and reduced administrative hassles by not having to hire on-site, full-time receptionists. Quality is not compromised as the Intelligent Assistants® deliver consistently superior service. Intelligent Assistants® are locally based, and clients can meet and train them in person, so they will handle the call the way the client wants.
“We pride ourselves on delivering a high level of service,” says Wilson Tandiono, Director of Intelligent Office San Francisco. “As an example, for our psychotherapy and personal counseling clients, our Intelligent Assistants® understand the sensitive nature of callers seeking therapy and treat these calls with the utmost care and privacy, based on the hands-on training they receive from the therapists.” Besides maximizing effective communication and organization between the therapists and their clients, we can help boost their business success. In a recent instance involving a practice with multiple therapists, we earned a 74% conversion rate of new callers who scheduled appointments and consultations. Now, their major challenge is being overbooked!”
Intelligent Office San Francisco is currently offering a one-month risk-free trial at no cost. For more information or to take advantage of this free trial program, please call 415-745-3300, or visit: http://www.intelligentoffice.com/locations/california/san-francisco/san-francisco/virtual-receptionist-experience.aspx.
About Intelligent Office:
Intelligent Office is the leading virtual office service provider for mobile executives and small businesses in North America. The company is headquartered in Denver, Colorado and has over 50 locations in North America. Intelligent Office helps clients grow their businesses and work smarter by combining professional staffing with the physical and technological infrastructure of a virtual office. Intelligent Office’s executive office suite, virtual office, conference room rental, and virtual receptionist solutions provide support for entrepreneurs, mobile executives, professional services firms, medical offices, independent contractors, satellite offices, non-profits, and small and home-based businesses. Virtual office services help businesses save on overhead costs and gain flexibility while projecting a professional presence. Intelligent Office’s à la carte services can scale with a business’s needs and budget, and its cost-effective plans are great for any phase of business – whether starting out, growing, running an established business, downsizing, or branching out into a new territory. For more information on services, visit: http://www.intelligentoffice.com/california/san-francisco/.