Dallas, Texas (PRWEB) January 15, 2014
XOP Networks, Inc., a developer of Value Added Service (VAS) software based platforms and Audio Conference Bridges, has deployed its Call Center Service Package at a leading Virtual Call Center organization.
Legacy Call Centers use Automatic Call Distributors (ACDs) to route incoming calls to the serving agents. On-site supervisors provide local supervision of such agents. In the past, this supervisory function has been difficult to attain for Virtual Call Centers as the agents and supervisors are in different physical locations. However, the Virtual Call Centers can now address this shortcoming by deploying XOP Networks’ Conference Bridge equipped with its Call Center Service Package.
This package adds following capabilities to a Virtual Call Center operation:
About XOP Networks
Headquartered in Dallas, Texas, XOP Networks was founded in January 2003 and is backed by a seasoned management team. Deployed at multiple Cellular Operators, Fortune 100 companies, CLEC/IOC customers, Government organizations, Call Centers and DOD networks (Air Force, Army and Navy), XOP Networks' products allow customers to boost employee productivity, increase business efficiency and enhance emergency communications. Having both TDM and VoIP interfaces, XOP products allow customers to seamlessly transition their value added services from legacy circuit switched networks to VoIP based packet switched networks.
For more information about XOP Networks, visit its website at http://www.xopnetworks.com.