VivaDesk is a great way to manage help desk and customer service tickets. It can be set up to work with any type of IT customer service desk.
Newton, MA & Barcelona, Spain (PRWEB) March 25, 2014
GetApp, an independent marketplace that helps businesses discover, compare, review and purchase business applications, today announced it has awarded a high rating to VivaDesk, a cloud-based help desk and asset management software.
VivaDesk is an industry leading IT service management solution that focuses on bringing affordable productivity solutions to businesses around the globe.
VivaDesk offers solutions that work with a variety of business needs; from customer service calls to IT help desk tickets. These solutions are flexible enough to be customized to meet each business's environment. Each component, including tickets, assets, knowledge base articles, and end users, can be linked to provide on-demand relationship data and time saving trend analysis.
According to GetApp, what differentiates VivaDesk is its modular approach and flexibility to ticket management, offering customers a wide range of options for submitting tickets, from email to web forms. VivaDesk also offers comprehensive reporting tools that can help with budgeting or with determining issues that need to be addressed to reduce future calls.
“VivaDesk is a great way to manage help desk and customer service tickets. It can be set up to work with any type of IT customer service desk,” said Stephanie Faris, GetApp reviewer.
VivaDesk achieved the following ratings:
Ease of Use: 4/5
Terry Siddall, Vice President at VivaDesk said, “We are honored to receive such as high score from GetApp. Our objective at VivaDesk is to make service request management easy and accessible to any organization so they can improve their internal and external customer services.”
To read the full review on GetApp visit:
To learn more about VivaDesk, please visit:
VivaDesk by Vivantio (est. 2003) help desk software is a pioneering web-based service desk management solution for IT Service Management (ITSM) professionals who seek to simplify and automate their increasingly complex service environments. Available as a cloud-based or on-premises solution, VivaDesk ITIL-compliant software scales from small business automation to streamlining day-to-day enterprise IT operations, allowing service fulfillment teams to deliver fast and comprehensive support. VivaDesk solutions address all critical IT service areas, including: Incident and Problem Management, Asset and Desktop Management, Knowledge Management, Change Management, and Self Service.
GetApp is the largest independent online marketplace that helps small to mid-sized businesses and startups discover, evaluate and manage the perfect business apps for their needs. Its mission is to support millions of users in their "best app" research with comprehensive directories, interactive search tools, side-by-side comparison tables, user reviews and app evaluation resources.
In addition, GetApp serves as a global online marketing channel for thousands of business application developers. GetApp operates primarily in North America and the U.K. It is privately owned and backed by Nauta Capital.