Twilio customers can now gain deep insights into all of their recordings to accelerate sales or support performance
San Francisco, CA (PRWEB) March 16, 2015
Today VoiceBase, Inc., (http://www.voicebase.com) a massively scalable speech analytics platform, announced its ability to support customers using Twilio’s (http://www.twilio.com) record API. This functionality now makes VoiceBase’s easy-to-use API, which delivers on-demand speech analytics within minutes after a completed call, readily available to all Twilio users.
Powered by the world’s most accurate speech engine, VoiceBase automatically extracts actionable intelligence from spoken information. This technology makes it possible to detect trends and correlate keywords and phrases with sales results. The VoiceBase Predictions API further enhances its speech analytics solution by having the ability to train VoiceBase’s machine learning algorithms with pre-tagged data (humanly scored calls) to automatically classify future calls.
“Twilio call center customers that record phone calls, SIP or WebRTC sessions can now gain deep insights into all of those conversations to accelerate sales or support performance,” said VoiceBase Founder and CEO, Walter Bachtiger. “For example, attaching spoken keywords to CRM records enables a powerful new layer of predictive analytics that was previously unavailable or too expensive.”
Engage RTC is a cloud-based contact center that records calls using Twilio and recently implemented the VoiceBase API. “In just a few days, we were able to direct the VoiceBase platform to newly recorded calls to spot and replay relevant terms, delivering immediate benefits to our clients,” claimed John Detwiler, CEO of Engage Holdings.
Twilio records hundreds of millions of calls annually and sees the business benefits the analytics available through VoiceBase’s on-demand platform provide. “Our customers rely on innovative partners such as VoiceBase to layer on incremental value to the Twilio platform,” described Rob Brewster, Vice President of Global Sales at Twilio. “We’re pleased to work with VoiceBase to enhance solutions for our joint customers.”
Additional information on the Twilio Partner Program can be found at http://www.twilio.com/partners
VoiceBase provides easy-to-use APIs that automatically transcribe audio and video, extract relevant keywords and topics and enable the instant search and discover of spoken information. Every month VoiceBase processes millions of recordings that allow users to search from the web or their mobile device into the timeline of a recording, and play the precise parts of a conference call or webinar, educational lecture, podcast or video interview for example. VoiceBase customers include contact centers, conferencing service providers, video and education platforms, telecom providers and Fortune 500 companies. VoiceBase is privately held and is based in San Francisco, California.
Twilio makes communications easy and powerful. With Twilio’s cloud communications platform, businesses can make communications more relevant and contextual by integrating voice, messaging and WebRTC capabilities directly into their software applications. We are re-inventing the communications market, taking it from its 150-year legacy in hardware to its future in software. We have more than 500,000 registered developers. Industry disruptors like Uber, Airbnb, Trulia, Box and Zendesk, and enterprises like Coca-Cola Enterprises, Walmart, Home Depot, Intuit and Alaska Airlines, trust Twilio to power and innovate their communications at global scale.