I have been extremely impressed with VoiceOnyx’s level of support and service for the customer, which has been our priority from the beginning. Our companies have a unique synergy that will be a tremendous benefit to all our customers.
Orlando, FL (PRWEB) December 31, 2014
Established in 2010, WonderLink has serviced businesses throughout the State of Florida and Texas and in 2013 was awarded the Cocoa Beach 25th annual Business Champion of the Year. Both WonderLink and VoiceOnyx tailor competitive business communication services primarily in Florida with a focus on the customer experience.
“We are very excited about this transition, as WonderLink's dedication to customer service parallels with our own,” says Jonathon Warren of VoiceOnyx.
According to the 2014 Temkin Customer Service Ratings, satisfaction among communications providers is at an all-time low. Most communications companies have a regional monopoly and do not have motivation to increase their level of customer service. Providers like VoiceOnyx and WonderLink have offered an alternative to the incumbent with the specific concentration on excellence in customer service. “Our synergies allow for a true business class alternative for Florida business communications” says Stephen Wall, customer quality assurance manager for VoiceOnyx.
The strategy behind the acquisition ensured existing WonderLink customer accounts will remain unchanged and will continue to be offered stellar proactive support. Additionally, VoiceOnyx will establish a strong unified presence in the Space Coast market through the continued involvement of Jessica Duncan, who developed WonderLink. “I have been extremely impressed with VoiceOnyx’s level of support and service for the customer, which has been our priority from the beginning. Our companies have a unique synergy that will be a tremendous benefit to all our customers.” says Duncan who plans to continue growing VoiceOnyx market share in the Space Coast.
VoiceOnyx is a licensed and insured telecommunications company and provides services throughout the State of Florida. VoiceOnyx was established in 2006 and is headquartered in Orlando, FL.