Voyance H-CAHPS® Clients Surpass National Hospital Scores by an Average of 11%

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According to Hospital Compare, Voyance H-CAHPS® clients have outperformed the nationally reported H-CAHPS scores once again, with scores exceeding all ten publicly reported measures. On average, Voyance’s client scores were higher than the national hospital scores by 11%.

Voyance H-CAHPS clients continue to outperform national averages.
We are happy to watch our clients continue to sustain such a high level of excellence with H-CAHPS performance... it is rewarding to see their actions correlate to stellar results.

In Hospital Compare's April-2013 Report, Voyance clients surpassed national hospital scores in all ten TopBox measures by an average of 11%. A CMS-approved CAHPS® vendor since 2008, Voyance clients have consistently reported superior scores and results since the program’s inception.

Two of the ten most influential measures are tied to patient loyalty and satisfaction. The ‘Overall Rating of Hospital’ measure asks patients, “Using any number from 0 to 10, where 0 is the worst hospital possible and 10 is the best hospital possible, what number would you use to rate this hospital during your stay?” Voyance clients averaged an 84% TopBox response, as compared with the nationally published average of 70%. Patients are also asked, “Would you recommend this hospital to your friends and family?” Voyance clients averaged an 86% TopBox response, well above the national average of 71%.

“We are happy to watch our clients continue to sustain such a high level of excellence with H-CAHPS performance,” notes Paul Faraclas, President and CEO of Voyance. “Our designated H-CAHPS team works closely with our clients. Voyance’s internal QA processes ensure patient information is delivered to us in a timely manner ensuring quick turnaround to their patients. Voyance clients remain engaged in the surveying process, constantly taking steps to improve performance by fine-tuning all details tied to evidence-based best practices. It is rewarding to see their actions correlate to stellar results.”

Voyance hospital surveying solution, EdgeH-CAHPS, enables clients to identify quality and process improvement opportunities. EdgeH-CAHPS combines the standardized H-CAHPS survey with Voyance’s core surveying tool, EdgePerception, to provide hospitals with a more holistic view of overall performance. EdgeH-CAHPS also stresses the timeliness of delivering the surveys to patients to reduce as much lag time bias as possible. The program offers the opportunity to focus on improved care and service, risk mitigation, and improved H-CAHPS performance.

Voyance is continuing to lead the way for CAHPS improvement initiatives by partnering with Custom Learning Systems to provide the first ever, innovative H-CAHPS Breakthrough Webinar Series. The 12-part series drills down into every aspect of H-CAHPS to provide attendees with implementation checklists, step-by-step actionable plans, and most importantly help them improve H-CAHPS scores and performance. To learn more and register for the webinar, please click here.

About Voyance
Voyance offers a wide range of products and solutions that help healthcare organizations improve overall performance. With a client base that spans across nine healthcare markets, all fifty states, and the trusted partnership of many prestigious management groups and consultants, Voyance has helped thousands of providers become top-performers. Our innovative solutions help clients manage external and internal perception, implement quality and process improvement initiatives, and evaluate corporate performance. Voyance is the clinical benchmarking arm of Physician Hospitals of America (PHA) and the Ambulatory Surgery Center Association (ASCA), and is a CMS-approved CAHPS® vendor.

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Erica Palmer
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