Voyance Clients Improve Patient Perception of Wait Time with Quality Intelligence™
Branford, CT (PRWEB) December 03, 2013 -- Quality Intelligence is a business transformation toolkit that comes standard with EdgePerception, Voyance’s patient perception management solution. Hundreds of Voyance clients use Quality Intelligence daily to identify issues, electronically assign specific staff and department follow-up, and drive continual improvement processes. Quality Intelligence’s built-in alerts and on-demand reporting assist Voyance clients in staying on top of improvement and compliance.
“Relying on report scores to drive improvement in care and service is often insufficient. Voyance takes pride in our clients’ use of Quality Intelligence to better their organizations by implementing process and quality improvements where necessary,” notes Paul Faraclas, Voyance’s President & CEO. “The toolkit is unique in its ability to help healthcare entities differentiate patterned under-performance from isolated incidents. On-demand reporting offers a ‘line in the sand’ to help evaluate the effectiveness of implemented change in process or policy. Quality Intelligence has proved to be invaluable during accreditation and overall compliance efforts. With respect to operational effectiveness, Voyance has witnessed measurable improvement.”
The San Antonio Orthopaedic Group in San Antonio, TX used Quality Intelligence to examine their largest drivers of patient dissatisfaction, drill-down into patient feedback to help determine ‘the why’, and subsequently implement process improvements. Based on information gathered through Quality Intelligence, leadership decided to put a ‘Wait Time Board’ into practice, and has since seen a corresponding reduction in wait time while improving patient satisfaction. Before the Wait Time Board, patient satisfaction scores averaged 80.79, and after the Wait Time Board, patient satisfaction scores jumped to 86.77.
Christine Kean, COO of The San Antonio Orthopaedic Group, has been a Voyance client for almost seven years. “Quality Intelligence (QI) has allowed us to become more efficient and has helped us to provide the best care that we possibly can. It sheds light onto our areas of underperformance which prompts internal change and improvement, and ultimately results in an increase in patient satisfaction. We look forward to continue using it to improve the quality of care we provide to our patients.”
Steve Bessette, Vice President of Operations at Constitution Surgery Centers (CSC), has used EdgePerception and Quality Intelligence to help improve patient perception of wait time and increase overall patient satisfaction in two Connecticut locations. After observing a four month downward trend of wait time satisfaction scores, CSC decided to make an improvement in the staffing process to change perceived delays. Post corrective action, wait time satisfaction scores have increased 3.5%, and also as a direct result, their overall satisfaction scores have increased 2.1% in just four months. “Quality Intelligence allows me to carry out quality improvement studies with ease,” declares Steve. “It provides valuable insight into the patient experience and allows me to statistically prove that our internal changes were successful. As an administrator, Quality Intelligence is an extremely beneficial tool that helps both of my centers provide the best care that they possibly can.”
Quality Intelligence is trusted by tens of thousands of healthcare providers, prestigious management groups and consultants, across nine healthcare sectors and all fifty states. To learn more about Quality Intelligence, please click here.
Erica Palmer, Voyance, http://www.voyancehealth.com, +1 8772087605, [email protected]
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