VXI Global Solutions Collaborates with Automation Anywhere to Power the Customer-First Digital Organization

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Newly launched RPA center of excellence demonstrates VXI’s continued commitment to supporting clients in their digital transformation journeys

VXI Global Solutions

VXI Global Solutions

This announcement coincides with the launch of VXI’s RPA Center of Excellence (CoE), which is based in Manila, Philippines. Here, a dedicated team of process architects and bot builders will engage closely with subject matter experts and users across their client portfolio.

VXI Global Solutions, an award-winning customer experience management and business process outsourcing company, today announced a collaboration with Automation Anywhere, a leader in robotic process automation (RPA), to use Automation Anywhere’s RPA products and technology.

This announcement coincides with the launch of VXI’s RPA Center of Excellence (CoE), which is based in Manila, Philippines nearest its biggest delivery centers. Here, a dedicated team of process architects and bot builders will engage closely with subject matter experts and users across their client portfolio. VXI’s collaboration with Automation Anywhere will support its clients in achieving the following:

  • incremental growth,
  • cost reduction,
  • process reengineering,
  • compliance improvements,
  • error reduction,
  • increased speed and accuracy,
  • 24x7 digital workers,
  • new and legacy platform connections and
  • improved analytics capabilities.

“In an era where companies must redesign their contact centers to automate low-value repetitive work and move human capital to focus on higher value work, VXI is investing in a digital workforce solution that will support our current and future clients in elevating their customer experience,” said Neil Rae, Chief Client Officer at VXI. “Our goal with this new partnership and center of excellence is to make interactions more seamless, drive lower customer effort and reduce repeat contacts, while improving employee morale by freeing our human resources to focus on higher-value activities.”

“By implementing intelligent automation, VXI can help its clients improve efficiencies across their organization, create better customer experiences and alleviate employees with time back to focus on creative, strategic work that only humans are capable of doing,” said Anubhav Saxena, Executive Vice President and Chief of Global Alliances at Automation Anywhere. “We are thrilled to partner with VXI to help their customers on their digital transformation journey as we usher in a new era of work.”

To learn more about VXI’s RPA initiatives, listen to the CX Files podcast.

Known for its exceptional operational delivery and its "Passion for People" approach to customer care, VXI is the 2019 winner of Frost & Sullivan's Customer Value Leadership Award, the three-time winner of ICT's Best Contact Center and BPO Company award (2017-2019), and the winner of multiple 2020 sales and customer-service Stevie® awards, including four gold awards.

About VXI Global Solutions
VXI is a customer experience company, passionate about designing solutions that augment its clients' business processes to deliver higher revenue, greater profitability and happier customers. Founded in 1998, the company has 35,000 employees across 42 locations in North and Latin America, Caribbean, Europe and Asia Pacific.

VXI offers omni-channel customer care and growth services using technology and tools, including purpose-built productivity-enhancing applications that drive higher sales conversion, CSAT and related key metrics for its clients. Known for its transformation mindset, the company's IT arm, Symbio, offers digital and business transformation solutions that are seeded in its innovation philosophy of co-creation and seamless augmentation. For more information, visit http://www.vxi.com.

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Joanne Morrison
@vxiglobal
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