Wallace Morgan believe that every customer is valuable to a business so it is important to provide them all with a positive experience and keep them happy.
New York City, New York (PRWEB) January 20, 2015
Customers feel extremely let down when businesses fail to deliver on their promises as this destroys the trust between the consumer and the business and leaves the consumer feeling undervalued, conned and lied to. This neglect of a customer can have a knock on effect for a business and destroy several customer relationships as the unhappy customer will spread word about their negative experience via social media or word of mouth and this could potentially put off potential prospects and discourage existing customers from using the brand again.
About Wallace Morgan: http://www.wallacemorgan.com/
Direct marketing firm, Wallace Morgan believe that every customer is valuable to a business so it is important to provide them all with a positive experience and keep them happy. The firm highlights that in every business 80% of future sales come from just 20% of existing customers, so in order to grow, a business must hold on to all of its customers and offer them such a good experience they decide to become loyal to the brand.
Wallace Morgan believes that the key to providing an exceptional customer service and continuously impressing customers is managing their expectations. The firm believes that this involves being proactive and anticipating people’s expectations rather than waiting to react to a problem that has already occurred. Being able to anticipate a customer’s needs and provide a solution before they are even aware it is a problem will convince customers that a brand is trustworthy, demonstrates initiative, anticipates change and is always there for them. However, Wallace Morgan says that businesses should be aware that customer’s expectations change regularly and that it is important to regularly test markets and get feedback from customers to be aware of what they really want.
Wallace Morgan is an outsourced sales and marketing firm based in New York. The firm specialize in a personalized form of direct marketing where they represent their clients’ brands in unique and exciting ways. The firm connects with consumers using face-to-face marketing techniques in order to create long-lasting and personal relationships between brand and consumer. Because Wallace Morgan makes each customer feel valued and informs them of everything they need to know, choosing products and services that best suits their needs, the firm are able increase customer acquisition, brand awareness and brand loyalty for their clients.