Winston Benefits Opens New, Expanded Call Center

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Call center is expanding due to growth and increased demand for help navigating health care reform.

Winston Benefits
Our clients’ employees are looking for greater access to benefits assistance from knowledgeable sources. This year, we’re expanding our capacity to meet the growing demand for information about benefits and health care reform.

Employee education and communication is an integral part of making informed benefits decisions. To support the growing demand for education on benefits options and healthcare reform, Winston Benefits opened a new, expanded call center to increase customer support.

“In response to the changing landscape, we’ve seen our clients’ needs change. Benefits are becoming more complex, and our company is responding,” says Vice President of Enrollment Services Curry Bradley. “Our clients’ employees are looking for greater access to benefits assistance from knowledgeable sources. Last year we answered more than 150,000 calls from plan participants. This year, we’re expanding our capacity to meet the growing demand for information about benefits and health care reform.”

“We’re excited about the opportunities this call center space will provide. We’re improving resources, technology and customer service for our clients and their employees,” says Call Center Center Manager Kimberly Gerbino. The new facility is expected to help Winston Benefits accommodate its growing staff and client desire for expanded service hours.

The need for expanded space comes less than 18 months after Winston Benefits opened its
new corporate offices at a time of rapid growth. “Our customers are very happy with the benefits services we provide. We’ve been growing quickly to expand the services we offer to existing customers and meet the needs of new customers,” says Bradley.

The newly expanded call center isn’t the only way Winston Benefits provides education and support for clients and their employees. The company also provides “Click to Chat” online support and an interactive knowledge base on its website, as well as in-person benefits counseling. “We know that educated employees make better benefits decisions,” says Bradley. “So, we do everything we can to make sure employees are informed and confident about their benefits options.”

Learn more about Winston Benefits at http://www.winstonbenefits.com.

ABOUT WINSTON BENEFITS
Winston Benefits is a leading provider of integrated benefits solutions. Backed by more than 25 years of experience, Winston helps companies communicate, enroll and administer their employee benefit programs. Our team of trained experts work with you to design a custom benefits strategy that will boost the value of your employee benefits package while reducing or eliminating the complicated tasks associated with implementing a benefits program. At Winston, we put the customer first.

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Randy Wishman
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