“WorkMobile’s solution enables subcontractors to login, express their availability for jobs, provide proof of health and safety checks, calibrate their gear and provide photo evidence of the site, This has been invaluable."
Manchester, United Kingdom (PRWEB UK) 14 March 2015
When the Carillion telent joint venture signed a seven-year £1 billion support service contract to roll out BT’s Openreach in 2009, it faced a huge challenge when it came to managing the hundreds of subcontractors that would be carrying out the work.
Small workforces or ‘gangs’ of one to four people were subcontracted to deliver nationwide civil engineering support, such as the trenching for and installation of ducts, erecting and maintaining telegraph poles, heavy cable recovery, as well as jointing and cabling to supplement Openreach's own workforce and emergency response to deal with eventualities like road accidents, storm damage and flooding.
Although the work was coordinated through the Service Control Centre in Basildon, Carillion telent faced a lot of pressure when dealing with hundreds of companies that all had different processes. They also had the added complication of legislation around the Road Traffic Act, which sometimes led to heavy fines when they couldn’t provide evidence about the state of the site before, during and after their work.
In order to mitigate the risk of heavy fines imposed on sub-contractors by local authorities, they needed a robust solution to help them manage up to 200 gangs whilst providing an audit trail of evidence to demonstrate all works were being carried out in a compliant fashion.
Following a nine month tender process, Carillion telent opted for a WorkMobile® based solution from eSAY Solutions, a company which enables businesses to capture form-based information on any smartphone or tablet. The software company, which was chosen from an initial shortlist of 12 companies thanks to its flexibility and ability to work in partnership with Carillion telent, developed an on premise, branded solution that went live in the field to 1,000 users less than two months later complete with field-based training and accompanying online training resources such as video tutorials and user guides. This has since expanded to 2,000 users.
Supporting A Mobile Workforce
Carillion telent needed a mobile solution that would work across all of the major mobile platforms and could be easily implemented into the gangs who were more familiar with a manual paper based process. Carillion telent explained: “Because we’re using subcontractors, we can’t dictate the technology they need to use. As a result, we needed a solution that was flexible and scalable and something that wasn’t bespoke to a certain process as Openreach continually develop and update their processes regularly. We also wanted something that we could easily deploy and manage in-house, rather than working with software developers on a regular basis. We were looking for a mobile form solution in which these changes could be managed and deployed in-house whilst focusing on developing a partnership with eSAY to incorporate new features.
“WorkMobile’s solution enables subcontractors to login, express their availability for jobs, provide proof of health and safety checks, calibrate their gear and provide photo evidence of the site before, during and after the job. This has been invaluable in mitigating potential fines."
Reducing Admin Time
“As well as enabling the subcontractors to do their jobs more efficiently, it’s reducing admin time at the sub-contractors depots. As part of the second phase of the programme, we’ve been able to integrate WorkMobile® into our Solo work management system and thanks to the location tracking in the software, managers no longer have to travel to do real time spot checks. They can check everything is on track from the office, meaning a reduction in the number of managers whilst actually improving quality.”
Expanding The Service
“Not only is the WorkMobile® solution improving efficiency within our business, it’s also showing Openreach how we’re innovating. The training portal and service desk means that it’s really easy for everyone to use. As a result, we’ve introduced the software to BT’s Broadband Delivery UK (BDUK) programme with an additional 500 users and we are currently looking at phase three of the programme.”
About eSAY and WorkMobile
eSAY Solutions is a multi-award winning global mobile solution provider with over 10 years’ experience. Our WorkMobile® solution allows businesses of all sizes to design and build Mobile forms for any mobile device, to allow field force teams and centralised functions to capture critical business data securely on the move with real time reporting. To find out how WorkMobile can help your team or business, visit WorkMobile.