To consistently achieve these high satisfaction ratings is truly impressive and a testament to XLerant’s unique solution set, focus on ease-of-use and dedication to customer service.
Stamford, Conn. (PRWEB) June 08, 2016
XLerant Inc., a leading provider of cloud-based budgeting, forecasting and reporting solutions, has been recognized as a Core Vendor and received the highest customer satisfaction rating and ease-of-use score from users in the Pulse of Performance Management 2016 Report published by BPM Partners, a leading independent authority on business performance management. XLerant received an overall customer satisfaction rating of 4.80 and an end-user ease-of-use rating of 5.00 on a 5.00 scale – the highest score received by any vendor in the survey.
This is the second year in a row that XLerant was recognized during the BPM Partners Pulse Performance Management webcast for outstanding customer service and innovative performance management solutions. In 2015, XLerant was named the “One to Watch” and had the second highest overall customer satisfaction score in the industry.
“We’re thrilled to receive recognition for our cloud-based budgeting solution, BudgetPak, which challenges inflexible row and column formats,” said Joanne Brunn, CEO of XLerant. “As we see it, ease-of-use and satisfaction happen when a solution offers a choice of methods and features to appeal to the finance team and end-user alike in a range of situations. Rather than ask users to mechanically plug numbers into a spreadsheet, we take a guided approach that makes a potentially complex process accessible and engaging for all.”
“To consistently achieve these high satisfaction ratings is truly impressive and a testament to XLerant’s unique solution set, focus on ease-of-use and dedication to customer service,” said Craig Schiff, President and CEO of BPM Partners. “We believe that XLerant is a great choice for companies with distributed or decentralized budgeting processes that want to engage non-financial professionals with a cloud-based product that guides them through the budgeting process.”
According to the latest BPM Pulse survey, ease-of-use tops the list of the most critical capabilities for organizations evaluating budgeting and forecasting solutions. Organizations also want to improve their management reporting for better decision making, integrate with Microsoft Excel for additional analysis, and are looking to cloud-based solutions for access from anywhere, easy product updates, and lower cost of ownership.
Brunn added, “We are very grateful to our clients for helping us achieve top scores in customer satisfaction and ease-of-use and continue to be fully committed to the utmost in quality in our software solutions and our dedication to outstanding customer service.”
About BPM Partners
BPM Partners is the leading independent authority on business performance management (BPM) and related business intelligence solutions. The company helps organizations address their budgeting, planning, financial reporting, regulatory compliance, profitability optimization, key performance indicator (KPI) development, and operational performance challenges with vendor-neutral experts who can guide companies through their BPM initiatives from start to finish while both reducing risk and minimizing costs. For further details, go to http://www.bpmpartners.com. Follow BPM Partners on Twitter @BPMTeam.
XLerant Incorporated provides cloud-based budgeting, forecasting and reporting solutions designed with easy to use interfaces that make a complex process accessible for finance teams and budget managers alike. XLerant’s software-as-a-service (SaaS) solutions serve small to mid-size enterprises who value collaborative environments as an effective way to engage employees and achieve their strategic objectives. The company’s premier product, BudgetPak, has been recognized for outstanding usability, quick implementation and exceptional support. For more information visit http://www.XLerant.com or follow @XLerant. Engage. Empower. Achieve.