“We are excited to add Click-To-Call to our already extensive suite of VAS applications."
DALLAS (PRWEB) September 18, 2018
XOP Networks, Inc., a manufacturer of Value-Added Service platforms is pleased to announce the first deployment of its WebRTC based Click-To-Call VAS Application.
XOP Networks’ Universal Service Node (USN) platform offers Audio Conferencing, Web Conferencing, Video Conferencing, Hoot and Holler, Firebar Crash Phone, and Mass Notification applications. Click-To-Call is the newest addition to the USN.
This application enables one click calling from any web enabled device. The call is entirely internet based and does not require access to the public network resulting in no additional cost over the ISP cost. The voice quality is equivalent to calls going over the Public Switched Telephone Network.
This first deployment is for a Virtual Call Center. In a Virtual Call Center, the call center agents and the customers interact with each other by dialing into an audio conference bridge. With Click-To-Call application the call center agents are now able to connect to the bridge via a WebRTC based voice call over the Internet.
Since phone calls are no longer required, the Call Center is able to eliminate a large number of voice trunks from its network. The long-distance charges for call center agents are eliminated. The call center agents also do not need a business phone line and by eliminating these costs, the call center is able to significantly reduce its overall network cost.
“We are excited to add Click-To-Call to our already extensive suite of VAS applications. This first deployment is just the first of many for this application. We envision many other organizations taking advantage of the convenience and cost savings this application provides,” added Sudhir Gupta, CEO of XOP Networks.
About XOP Networks
Headquartered in Dallas, Texas, XOP Networks was founded in January 2003 and is backed by a seasoned management team. Deployed at multiple Cellular Operators, Fortune 100 companies, CLEC/IOC customers, Government organizations, DOD networks (Air Force, Army and Navy) XOP Networks' products allow customers to boost employee productivity, increase business efficiency and enhance emergency communications. Having both TDM and VoIP interfaces, XOP products allow customers to seamlessly transition their Value-Added Services from legacy circuit switched networks to VoIP based packet switched networks.
For more information about XOP Networks, visit its website at http://www.xopnetworks.com.
For more information please contact:
Director of Marketing
XOP Networks, Inc