xTuple Reimagines eCommerce as Real-time Sales & Customer Service Access for Small and Mid-Sized Business

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xTuple

Nov 20, 2015, 03:00 ET

Norfolk, Virginia (USA) (PRWEB) November 20, 2015 -- Effective immediately, xTupleCommerce — the xTuple ERP-integrated Web-based tool for automating sales and marketing interactions with prospects, customers, business partners, and more — is available to test with the software company's unlimited "Free Trial."

Making the rounds of third and fourth quarter supply chain conferences, xTuple introduced the concept of eCommerce to help distributors and manufacturers with their specific challenges — to better service customers, to improve relationships, and increase efficiency and the bottom line — reimagining and expanding the definition of "eCommerce" beyond traditional online retail.

With this new addition to the complimentary trial, which consists of a public demo database refreshed every night, testers not only can poke and prod the ERP — something offered for years — they also see the results of their work immediately on the xTupleCommerce demo website, connected to the same database.

451 Research Impact Report: xTuple brings commerce to the supply chain

xTuple is doing rapidly something its larger rivals can only do very slowly and incrementally — adapt to the realities of customer-driven dynamic supply chains — and in particular its digital commerce capabilities, reports 451 Research’s Alan Pelz-Sharpe.

“xTuple has a clear vision as to how ERP will be leveraged in the future — that's more than many of its competitors can boast,” says Pelz-Sharpe.

Read the complete 451 Research Impact Report on xTuple.

People don't buy what you do; they buy why you do it

Committed to delivering hands-on, minds-on professional development from initial design to final delivery, xTuple’s Web Services Group developed a new website for ASSET STEM Education™ — a leading national science, technology, engineering and math (STEM) education improvement nonprofit established by the Bayer Corporation and community partners.

From Rebecca Shapiro, director of business applications at ASSET — "xTuple is a team of accomplished technologists that provide affordable ERP for small and mid-sized business. The open source model enables the customer to self-serve with the knowledge that professional services are available."

ASSET website customers are now able to self-serve and:

Review detailed product information and place orders
Manage account information and view past and pending orders
View scheduled events and courses
Purchase seats and register educators
Download invoices

According to CEO Ned Lilly, xTupleCommerce started its product life as the "xTuple Web Portal," and the initial implementation was the online "supportal" that still today manages support tickets, bugs and feature requests. It connects a website front-end to the ERP back-end — specifically in this case, the Incident Management, or issue tracker, system in the CRM module. Customers asked for shopping cart functionality — for both business-to-business (B2B) and business-to-consumer (B2C) sales — and new development ensued.

The Web Portal product is the first offering to use the new xTuple REST API (Application Programming Interface), and every single business object in the xTuple ERP system is exposed and available to Web services, where it can be "consumed" in real time. The result is no batch jobs, and no double-entry of data.

With this full-scale rewrite, all logic and information in the xTuple ERP system, including customer-specific pricing, terms, product availability, etc., is instantly available to the website that an organization's business partners use (customers, vendors, etc.).

The tools available are extensive — the xTupleCommerce website is built on a hugely scalable Content Management System (CMS), powered by the open source Drupal. Users can edit ERP information in either the xTuple Desktop client or from the xTupleCommerce website, and can configure how product information is presented, including how search engines index the content. Blogs, static webpages, contact forms, and much more, are also available — by request — in a complimentary private demo, so testers can see the full power of an integrated ERP/CRM system and customer-facing website.

xTuple ERP empowers every enterprise with eCommerce

Seamlessly connecting online, retail, wholesale, supplier, inside and outside sales, xTupleCommerce is a robust business application used by organizations doing large-scale business transactions.

xTupleCommerce users report new monthly sales in the hundreds of thousands of dollars, from both existing and new customers, and list the biggest benefits to their customers, vendors and other trading partners as:

Self-serve on the website to update account information, check on order status themselves
Selling customer-exclusive replacement parts
Represent and make purchases on behalf of multiple parties via outside sales
Expose status, activities and documents to all stakeholders in a project
Order-processing with notifications, special pricing and upsell opportunities
View pending orders, saved carts, current cart of items, shipping addresses, etc.

xTupleCommerce customers report that their customers find the system to be efficient, intuitive, and much less an eCommerce site than a customer service-oriented business tool. There is no learning curve, ramp-up time, or training required. New customers go “live” with their xTupleCommerce site and start seeing the benefit in increased revenue and improved customer satisfaction.

Traditional eCommerce systems can charge upwards of hundreds of thousands of dollars, while the modest cost of xTupleCommerce can be recouped with the increase in revenue achieved in just one year, an impressive return-on-investment (ROI).

"When the sites go-live and orders start coming in overnight, or from buyers that the website owner has never met, it becomes obvious to our customer that xTupleCommerce is a 24-hour sales and service machine," said Josh Fischer, manager of xTuple Web Services Group.

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Announced: Free test drive of #opensource #ERP software now includes live integrated #B2B #eCommerce | LINK

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xTuple Reimagines eCommerce as Real-time Sales & Customer Service Access for Small and Mid-Sized Business

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