Wellington, New Zealand and Barcelona, Spain (PRWEB) October 24, 2013
GetApp, an independent marketplace that helps businesses discover, compare, review and purchase business applications, today announced it has awarded maximum rating to Yonyx, an online platform used to build decision tree driven interactive guides for troubleshooting and customer support.
“When troubleshooting a problem with a product or service, customers are frequently faced with reviewing complicated articles that are difficult to follow. Yonyx is a useful platform that addresses this common problem by offering businesses a system to create intelligent self-service troubleshooting based on dynamic decision-trees to guide customers to solutions to their problems” said Jonathan Garro, GetApp reviewer.
Yonyx achieved the following ratings:
Ease of Use: 5/5
Yonyx is an intelligent customer support tool that first helps the customer to solve his problem by interactively presenting guidance created by subject matter experts, one step at a time rather than long, complicated troubleshooting articles. Just as a doctor asks a series of questions about a patient’s symptoms in order to identify a malady, Yonyx allows companies to build interactive guides that follow the user’s responses to questions about the symptoms of their problems. These interactive guides break down each customer problem into a series of guidance steps along multiple troubleshooting pathways that are easy-to-understand and direct users to possible solutions using diagrams, screenshots, images, videos, or any other format. Customers can access the content on a range of operating systems and devices, including smart phones and tablets.
According to GetApp, Yonyx can reduce support call volume while simultaneously improving customer satisfaction, which is a hugely important goal that companies strive for. Yonyx solves a number of problems, and does so with flexibility for companies and simplicity for users.
Yonyx CEO Sanjay Bajaj said, “We are honored to receive the maximum score from GetApp, which illustrates how we offer a revolutionary solution that allows businesses to create comprehensive guides that provide simple troubleshooting and improve user experience and satisfaction .”
To read the full review on GetApp, visit:
To learn more about Yonyx, please visit:
Yonyx is a Silicon Valley based innovator and worldwide leader in applying decision tree technologies to interactive customer self-service. Instead of complex troubleshooting articles, how-to documents or videos, organizations create Yonyx interactive guides and let thousands of customers help themselves one step at a time. This results in 40% reduction in calls to their helpdesk while improving customer satisfaction (CSAT) scores and delivering customer support 24x7.
GetApp is the largest independent online marketplace that helps small to mid-sized businesses and startups discover, evaluate and manage the perfect business apps for their needs. Its mission is to support millions of users in their "best app" research with comprehensive directories, interactive search tools, side-by-side comparison tables, user reviews and app evaluation resources.
In addition, GetApp serves as a global online marketing channel for thousands of business application developers. GetApp operates primarily in North America and the U.K. It is privately owned and backed by Nauta Capital.