Customer experience at ZAP is our number one focus
San Francisco, CA (PRWEB) January 14, 2016
ZAP, a leading provider of data management and business intelligence solutions today announced the creation of a dedicated Customer Experience team, which will be led by long-term driver of global customer advocacy strategy and execution, Bill Tennant. This team, reporting into ZAP’s COO, has been given the directive and flexibility to drive the overall Customer Experience across all areas of the business. The Customer Experience team’s creation bridges the gap to support ZAP’s high growth and drive global strategy to continue to deliver exceptional customer success.
ZAP COO, Garth D. Laird commented, “having Bill Tennant lead this initiative globally is exciting for ZAP. Bill has become a key member of our global business and has interacted with hundreds of customers providing a consistent and enhanced experience for them around the quality tools and solutions we provide. Customer experience at ZAP is our number one focus, we are providing solutions to customers all over the world that assist them in better managing their business and it is vital that we proactively work with them to maximize their outcomes.”
Tennant and his team will drive the optimization of services already provided as well as focus on enhancing ZAP’s end-to-end client interactions. He brings a track-record of rapid success in optimizing processes and execution to deliver world-class customer service within high-growth companies operating across diverse industries.
“I have always been proud to work within a company that has placed such a high degree of focus on customer success and this progression to a multi-discipline, customer experience focused unit simply solidifies ZAP’s embodiment of customer-centricity,” Tennant said. “Our team will be laser-focused on finding new ways to refine and drive more successful customer experiences within ZAP. This next step reinforces ZAP’s prominent position in the marketplace and unwavering dedication to delivering a world-class solution.”
With customers and staff around the globe, ZAP has created a range of technologies that support a customer’s journey all the way from data collection and manipulation to the presentation of best practice analytics, thus allowing organizations to better manage their business at a time when data is both exploding and becoming ever increasingly important.
ZAP’s innovative technology, supported by a unique approach allows ZAP and our global partners to provide a productized and risk-mitigated solution for the management of all data in an organization so that "True Time to Value" is quicker than ever before—something that all customers are striving for.