The benefits are clear — an improvement of no-shows rates, eliminating manual error-prone tasks and providing the patients with a fantastic, digital, Next Gen Self-Service solution.
BURLINGTON, Mass. (PRWEB) November 06, 2018
The US healthcare system loses $150 billion every year because of no-shows. No-shows and missed appointments cost even small healthcare clinics thousands of dollars every week and hundreds of thousands every year. Zappix Mobile On-Demand technology provides an automated end-to-end solution, leveraging Outbound Engagement capabilities, to let patients confirm, cancel, or reschedule appointments on their own through powerful visual interfaces and On-Demand apps, all fully integrated with existing CRMs. A 2017 study showed SMS reminders like Zappix increased patient attendance from 81% to 93% — translating to thousands of dollars in increased revenue for clinics.
Zappix clients can also benefit from patient surveys automatically distributed at the conclusion of every appointment. These surveys give providers critical insights into patients lives and experiences, allowing for better care and improved doctor/patient relationships.
“I am excited to see more patients receive the care they deserve while helping healthcare providers recover revenue losses,” said Zappix President, Yossi Abraham. “Our cloud-based Mobile On-Demand solution provides an omnichannel solution using robotic process automation (RPA) to make patient interactions more efficient and effective. We help healthcare providers drive productivity and utilization of their staff by digitizing and automating the interaction with their patients. The benefits are clear — an improvement of no-shows rates, eliminating manual error-prone tasks and providing the patients with a fantastic, digital, Next Gen Self-Service solution.”
The Zappix On-Demand Digital Engagement for Healthcare automates many patient interactions, including but not limited to:
- Appointment Confirmation — full end-to-end process automation including integration to CRM, sending of text messages, emails, and outbound calls to patients, and real-time updates about confirmation status.
- Prerequisite Reminders — rules-based solution to remind patients about appointment prerequisites, sent at the right time to maximize efficiency
- Survey Follow-Ups — digital survey proactively sent to patients at the end of every appointment and comprehensive dashboard available for providers
- Health Insurance Verification — automating the process of retrieving healthcare insurance information from patients for periodic verifications of ad-hoc needs
Patients today expect their healthcare providers to interact with them digitally and provide them with self-serve solutions that are simple, fast, and on the go. Zappix On-Demand Digital Engagement for Healthcare provides the experiences patients want.
Zappix’s cloud-based Visual IVR provides enterprises with a solution designed to improve the patient journey during service interactions through Mobile On-Demand functionality and digital self-service capabilities without the need to download a native app or connect to a live agent.
The Zappix Mobile On-Demand Visual IVR suite provides significant benefits and ROI: reducing costs by increasing containment rates for customer service, improving customer experience and Net Promoter Score (NPS), and creating new revenue opportunities using targeted promotional banners to advance new offerings.
To learn more about Zappix, go to https://www.zappix.com
Johnny Rosa, Marketing @ Zappix
+1 (781) 739-2770