BURLINGTON, Mass., August 7, 2019 /PRNewswire-PRWeb/ -- Zappix, the leader in on-demand customer service solutions, is providing innovative new upsell opportunities to its clients as part of the Zappix product offering. Zappix customers can choose to include targeted banners that automatically present to consumers based on custom variables, or upsell messages presented after specific customer service interactions.
"Zappx upsell opportunities give our clients the power to bring otherwise unrealized potential revenue to customer service interactions," said Yossi Abraham, Zappix president. "Automated, targeted banners and precisely placed promotions greatly increase the probability of upselling additional products or services."
Zappix upsell opportunities compliments the many benefits of the Zappix portfolio:
- Improve customer experience (CX)
- Lower costs for contact centers
- Shorten Average Handling Time (AHT)
- Reduce customer effort for successful interactions
- Increase call containment rates
Customer service has solidified itself as a critical, valuable part of any business. With Zappix upsell opportunities directly integrated into new On-Demand Self-Service Solutions, customer service becomes a powerful revenue generator as well as an important component of customer satisfaction and loyalty.
About Zappix
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.
To learn more about Zappix, go to http://www.zappix.com
Contact
Zappix, Inc.
marketing(at)zappix(dot)com
(781) 739-2770
Johnny Rosa
johnny(dot)rosa(at)zappix(dot)com
SOURCE Zappix
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