ComSouth Switches to ZCorum’s Hosted Email Service

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After several customer-affecting issues with another email provider, ComSouth chose ZCorum to provide a more reliable email service for their subscribers.

ComSouth

It's always a pleasure working with the folks at ZCorum, and especially in a case like this where we were in a bind. I really appreciate how quickly they were able to get our subscribers transitioned to their servers so we could get email flowing again.

ZCorum, a leading provider of managed broadband services and diagnostics, announced that they have added hosted email to the suite of services they currently provide to ComSouth. An independent telecommunications company serving communities in middle Georgia, ComSouth was already receiving cable provisioning, monitoring and cable modem diagnostics from ZCorum. A different company was providing email service for ComSouth’s Internet subscribers but after several months of intermittent issues ComSouth needed to find a more reliable email provider. Since they were already receiving other managed services from ZCorum, they looked into ZCorum’s hosted email offering and decided to make the switch.

“We were working with ComSouth on an implementation plan to make a smooth transition for their subscribers,” said Neal Grillot, Vice President of Operations for ZCorum. “A few weeks before the scheduled conversion date, email service from the other provider went down completely for several days, leaving their customers without email. ComSouth called us to see how quickly we could get everyone moved over to our servers, and we were able to successfully convert all of their accounts within 48 hours, which is really quite remarkable considering everything that has to take place.”

"It's always a pleasure working with the folks at ZCorum, and especially in a case like this where we were in a bind," said Travis Bentley, Network Services Manager at ComSouth. "I really appreciate how quickly they were able to get our subscribers transitioned to their servers so we could get email flowing again."

“When ComSouth called, my team immediately went to work to get their email switched to our system,” said ZCorum President and CEO, Julie Compann. “We truly do consider our Affiliates to be members of our ZCorum family, so we strive to treat their subscribers as if they are our own. I’m glad we were able to get them up so quickly.”

About ZCorum
ZCorum provides managed broadband services and diagnostics solutions to cable companies, telephone companies, utilities, and municipalities, assisting in all aspects of broadband implementation, engineering and consulting, bandwidth management, network monitoring and diagnostics. ZCorum also offers wholesale, private-labeled Internet services, including data and VoIP provisioning, email, Web hosting, and 24x7 support for end-users, enabling service providers to compete more effectively in their local markets. ZCorum is headquartered in Alpharetta, GA. For more information, please visit http://www.ZCorum.com.

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Rick Yuzzi
ZCorum
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