These tools are being deployed to give Sona’s customer care, tech ops and dispatch personnel streamlined tools and deeper insight into their network operations.
Alpharetta, GA (PRWEB) June 26, 2015
ZCorum, a leading provider of managed broadband services and diagnostics, announced today that Sona Communications has signed an agreement for premium managed services including subscriber provisioning for data and VoIP services, network monitoring, and engineering support. Located in South Florida, Sona provides cable TV and Internet to several properties in the Miami Lakes region.
Under the agreement, Sona will also utilize TruVizion, ZCorum’s cable modem and CMTS diagnostics application for DOCSIS, DSL and FTTH networks. The platform integrates customer data, network metrics and other information that allows customer service personnel to analyze data, perform diagnostics and reach a resolution.
“These tools are being deployed to give Sona’s customer care, tech ops and dispatch personnel streamlined tools and deeper insight into their network operations,” said Alex Rivera, Sales Director for ZCorum. “Sona will have a view of the condition of their modems and access equipment, and will be able to see and anticipate potential problems.”
Sona’s field technicians will also receive TechVizion, the companion mobile app for TruVizion. The app gives field personnel the ability to have visibility not only to a single subscriber’s modem, but any modem on their network, at any time, from any location. TechVizion also has the ability to show EMTA and port statistics, historical data and comparisons, device locations and CMTS statistics.
“ZCorum’s tools and systems are designed to give broadband providers the competitive edge," said Julie Compann, President and Chief Executive Officer of ZCorum. "We're pleased to support Sona in their pursuit to provide a superior customer experience - both with our premier tools and with our professional services teams that are committed to Sona’s success."
ZCorum provides a suite of broadband diagnostics and managed services to cable companies, telephone companies, utilities, and municipalities. As broadband providers face greater complexity and competition, ZCorum continues to help operators increase operational efficiency and reduce costs, while improving subscriber experience. This is achieved through ZCorum’s diagnostics solutions for DOCSIS, DSL and Fiber networks, plus managed services that include data and VoIP provisioning, residential and commercial VoIP service, branded email and Web hosting, along with 24x7 support for end-users. ZCorum is headquartered in Alpharetta, GA. For more information, please visit http://www.ZCorum.com.