Investments like this empower our associates to provide superior customer service.
Charlotte, NC (PRWEB) January 28, 2014
Today Zenmonics Inc., a leader in information technology solutions for the banking and finance sector, announced that Bank of North Carolina (BNC) has adopted the Zenmonics mobileBANKER platform to transform its customer sales and service capabilities.
By combining data and services from disparate bank systems, Zenmonics mobileBANKER delivers a complete array of sales, marketing, transaction and account services functions through a single interface on a secure, mobile tablet device. Bank personnel can work with a client from virtually anywhere – inside the branch or out – without having to toggle between various systems and applications.
BNC found that mobileBANKER aligned perfectly with bank initiatives to deliver a consistent user experience across all customer contact channels and to redefine the engagement model between customers and bank associates.
“Our goal is simply to make it easier to do business with BNC, and investments like this empower our associates to provide superior customer service,” states Richard Callicutt, President and CEO of BNC.
BNC will adopt mobileBANKER Sales and Service features, including guided sales, multimedia product presentation, needs assessment, offer management, account opening and customer servicing for both retail and commercial segments. Associates will now be able to work side-by-side with customers to manage their banking needs in real time.
“As BNC continues to grow through acquisition, we’re adopting best-fit technologies that can transform and align our organization, help us improve operational effectiveness, and increase deposits and originations,” states Michael Bryan, CIO of BNC. “We want associates to be able to do more than simply open new accounts on a tablet device. It is our intent to provide them with a comprehensive view into our relationship with customers so they can service client needs on many levels.”
mobileBANKER is powered by the Zenmonics channelUNITED™ platform – a pioneering solution that provides banks with a common architecture for managing content consistently across multiple channels, including digital banking, mobile banker applications, self-service displays and kiosks. A united integration point enables a single, branded user experience across all digital endpoints.
In addition to adopting mobileBanker, BNC uses channelUNITED as a platform for directing referrals to the appropriate branch office personnel. BNC plans to expand its use of channelUNITED during 2014 in order to better manage both its sales pipeline and customer issues. Combining channelUNITED systems with the bank’s existing analytic tools is providing BNC with a better grasp of its operations, as well as a way to comply with new regulatory requirements for monitoring customer satisfaction.
“Zenmonics’ reputation is built on a wealth of experience and expertise in bank system integration and channel development,” said Riaz Syed, Zenmonics founder and CEO. “We look forward to continuing to partner with BNC to redefine its customer engagement model.”
About Bank of North Carolina
Bank of North Carolina is a commercial bank with approximately $3.7 billion in assets that provides banking and financial services to individuals and businesses through full-service banking offices in North and South Carolina. Bank of North Carolina is insured by the FDIC and is an equal housing lender. Stock for BNC Bancorp, the parent company of Bank of North Carolina, is quoted in the NASDAQ Capital Market under the symbol "BNCN."
About Zenmonics Inc.
Zenmonics is a global technology services and product company serving the banking and financial technology market in more than 60 countries. We specialize in channel integration, bank technologies and mobility solutions for the financial services industry – from small community banks and credit unions to the world’s largest financial services organizations. Zenmonics is headquartered in Charlotte, N.C., with additional offices in Hyderabad, Mumbai and Bangalore, India.