Zenoti Empowers QQ with Post-COVID Touchless Technology Solutions

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11-Center Nail Salon and Spa Business Partners with Zenoti to Enhance Their Guest Experience

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"We have always been committed to providing the safest experience possible for our guests. Our new digital solutions, powered by Zenoti, help us deliver the safest, most convenient experience possible for our guests,” said Joey Fei, CEO of QQ.

Zenoti is pleased to announce a new partnership with QQ, a nail salon and spa business with locations throughout Manhattan, New York. QQ operates 11 locations across three brands, including QQ Nails, Hong Nails and Mellow Way. QQ decided to make a switch from Booker to Zenoti as their new software management system following specific considerations.

QQ proactively used time during their temporary closure to seek innovative solutions to operating under the new COVID-19 realities. Zenoti’s touchless solutions provide the perfect opportunity for QQ to deliver elevated guest experiences post-COVID. Additionally, Zenoti provides QQ with updated solutions to QQ’s marketing and operations.

QQ now offers customers the ability to check-in and check-out from the convenience of personal mobile devices. QQ’s branded mobile app – powered by Zenoti – empowers their customers to practice social distancing and other post-COVID safety measures. Auto check-in features via geo-fencing technology allows QQ customers to avoid front-desk queues and avoid contacting commonly touched objects. Similarly, convenient check-out features allow QQ customers to avoid front-desk lines and pay, tip, review and rebook from their mobile devices.

QQ bolsters their reopening plans and ongoing customer engagement strategies through advanced online booking capabilities and automated marketing solutions. With one simple online search, QQ customers can now find and book the best time, in the best location, with their preferred service provider. QQ now also sends automated email and text messages to customers, from updating loyal customers to reopening policy changes to thanking customers following their visit. With Zenoti, QQ is empowered to reach the right customers with the right messages at the right time. These automation solutions encourage customers to visit when QQ’s doors reopen and help QQ nurture stronger relationships with customers.

“QQ is excited about making it easier and more convenient for our customers to engage with us online and offline. We have always been committed to providing the safest experience possible for our guests. Our commitment has never been more important. Our new digital solutions, powered by Zenoti, help us deliver the safest, most convenient experience possible for our guests,” said Joey Fei, CEO of QQ.

For more information concerning Zenoti’s partnership with QQ, please contact press@zenoti.com.

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