ZOOM International featured for the 4th time in a row on Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization

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Strong customer satisfaction and global presence contribute to prestigious rating.

ZOOM International

ZOOM International

ZOOM’s Net Promoter Score is 76% for 2015, setting the bar high not only in the WFO space but the B2B enterprise software industry.

ZOOM International announced today that, for the fourth year in a row, it has achieved a place in the Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization.

This position is a testament to ZOOM’s strong execution in the area of product vision as well as global operations.

“In the past 12 months, we have focused on two main areas – analytics and customer feedback management,” says Simon Vostry, CEO and founder of ZOOM International. “Our customers collect vast amount of data from multiple systems that power their engagement center, and we help them to analyze and understand trends and relations. Collecting customer feedback and responding quickly and professionally is more important today than ever.”

Also in the past year ZOOM has transformed its strong global partnership with Teleopti into a global OEM to provide workforce management capability with ZOOM solutions. Both ZOOM and Teleopti, working in cooperation for years, take great pride in their customer satisfaction results.

“ZOOM International shares our passion for innovation,” says Olle Düring, CEO Teleopti. “We’re a perfect match in this respect and our partnership, strengthened throughout the years, brings deep expertise and continuous improvements to the market.”

The ZOOM suite of products is used extensively in the company’s own customer care department serving more than 1,400 customers in 90 countries, from operation centers in US and in the Czech Republic. The company’s Net Promoter Score – ZOOM’s primary metric for measuring customer satisfaction – is 76% for 2015, setting the bar high not only in the WFO space but the B2B enterprise software industry.

Learn more about ZOOM’s inclusion in the Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization.

Note on Gartner
The Gartner 2015 Magic Quadrant for Customer Engagement Center Workforce Optimization, authored by analysts Jim Davies and Sorell Slaymaker, was published December 8, 2015.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About ZOOM International
From interaction recording to business intelligence, ZOOM International helps contact centers and back offices address compliance, service challenges, and create excellent customer experiences. Over 1,400 organizations around the world from multiple verticals like finance, healthcare, and telco trust ZOOM products for such daily tasks as voice, screen and video recording, quality management, e-learning, customer surveys, speech analytics, workforce management, and performance analytics.

ZOOM is a privately owned company in operation since 1999 with eleven offices worldwide. ZOOM supports a diverse customer base in two centers of operations: Prague, Czech Republic and Franklin, Tennessee, USA. Learn more at http://www.zoomint.com

For further information, please contact:
Contact: Simon Vostry, CEO
Phone: +420 222 554 121
Email:    simon.vostry(at)zoomint(dot)com

Media Contact: Kveta Vostra, Director of Communication
Phone: +420 222 554 111
Email:    kveta.vostra(at)zoomint(dot)com

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