Boulder, Colo. (PRWEB) December 12, 2013
Rob Schneider has been announced as Connect First’s Vice President of Customer Service and brings to Connect First team over twelve years of experience in the telecommunications industry, and over twenty years of experience in client service and account management. Before Connect First, Schneider was a senior account manager at Advantone, where he was the primary point of contact for some of the largest pharmaceutical companies in the world, including Pfizer, GlaxoSmithKline and Novartis.
Schneider looks to bolster an already customer-centric company in Connect First, which won the Customer Service of the Year Award at the 2013 APEX Awards, the prestigious technology awards recognizing outstanding accomplishments and leadership by Colorado’s advanced technology companies and professionals. This hire comes on the tail of major growth in the Customer Service, Account Management and Development teams.
"Deciding to come work for Connect First was an easy decision, it's a very natural fit. My reputation for consistently understanding and exceeding customer expectations is perfectly aligned with Connect First’s tireless pursuit of providing the best customer service in the industry," said Schneider. "I'm truly excited about the opportunity to integrate my leadership abilities with this strong core of customer-centered professionals."
Connect First CEO, Geoffrey Mina, is also pleased to have Rob working with the company.
"I couldn’t be happier that Rob’s on board with us," said Geoffrey Mina. "He epitomizes what we stand for here at Connect First, and his addition to the team will make our customer service even better."
About Connect First:
Connect First is an award-winning SaaS telecommunications and cloud contact center software provider that focuses on customer satisfaction and elegant hosted solutions. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house customer care. Solutions include Cloud Routing, Inbound ACD, Outbound Dialing, Call Tracking, Interactive Voice Response (IVR), Voice Broadcast, Disaster Recovery, Predictive Dialer, Real-Time Telemetry, CDR Reporting, Live Agent Chat and more. Through a consultative approach with each customer interaction, Connect First builds customized solutions to meet the needs of a discerning customer base. Visit http://www.connectfirst.com for more information or a free consultation with a contact center solutions expert.