Parature Named to Inc. Magazine’s Inc. 500|5000 List for Seventh Consecutive Year

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Leading Customer Service Software Provider Continues Growth through Innovation

We are extremely honored to be recognized on the Inc. 500 | 5000 list for the seventh year running.

Parature, a global leader in cloud-based customer service software, announced today that it has been named to Inc. Magazine’s 2013 500|5000 list, an exclusive ranking of the nation's fastest-growing private companies. The company joins the Inc. 500 | 5000 Hall of Fame, an exclusive grouping of brands that have consecutively been listed on the Inc. 500 | 5000 for five or more years (see Parature’s complete Inc. profile here).

The Inc. 500 |5000 ranking follows Parature’s news of continued multichannel customer service innovation with the introduction of the Parature Social Monitor, a social media monitoring and response solution developed specifically for customer service teams, being used by innovative customer-focused brands such as Ask.com, Ceridian Dayforce and Tagged.com, and recently recognized with the 2013 Frost & Sullivan North American Social Customer Service Applications Customer Value Enhancement Award.

“We are extremely honored to be recognized on the Inc. 500 | 5000 list for the seventh year running,” says Parature CEO, Ching-Ho Fung. “Parature continues to invest in, innovate and improve our cloud-based solution based on our customers’ needs and significant trends impacting business, and specifically mid-market to enterprise customer service teams. This seventh year recognition is true validation that Parature continues to grow and innovate in the right direction.”

In a stagnant economic environment, the median growth rate of 2013 Inc. 500|5000 companies is an impressive 142 percent. The companies on this year’s list report having created over 520,000 jobs in the past three years, and aggregate revenue among the honorees reached $241 billion.

"Not all the companies in the Inc. 500 | 5000 are in glamorous industries, but in their fields they are as famous as household name companies simply by virtue of being great at what they do. They are the hidden champions of job growth and innovation, the real muscle of the American economy,” says Inc. Editor Eric Schurenberg.

"For 32 years, Inc. has welcomed the fastest-growing private companies in America into a very exclusive club,” continued Schurenberg. “Make no mistake: The Inc. 5000 was harder to get into this year than ever in history. As an Inc. 5000 honoree, Parature now shares a pedigree with Intuit, Zappos, Under Armour, Microsoft… and dozens of other alumni. You are in some pretty impressive company – which is exactly where you belong.”

Complete results of the Inc. 5000, including company profiles and an interactive database that can be sorted by industry, region, and other criteria, can be found at http://www.inc.com/inc5000/.

About Parature
Parature is the industry’s leading provider of cloud-based customer engagement solutions and is used to support approximately 55 million end users worldwide. Parature empowers customer service organizations to monitor, manage, resolve and respond to a high volume of service issues across multiple communication channels, including the growing number of service-related conversations that are happening every day within social media channels. With more than a decade of experience, Parature delivers support and social media engagement and management solutions to mid-size and enterprise organizations across a wide variety of industries.

Parature is among the vendors on the Gartner Magic Quadrant for the CRM Customer Engagement Center and the Deloitte Technology Fast 500, and is the recipient of numerous product, technology, and leadership awards including the 2013 CRM Watchlist, 2013 CRM Magazine Service Leader Awards, 2013 Stevie Awards, 2013 TMC/CUSTOMER Magazine CRM Excellence Awards and the 2013 Frost & Sullivan North American Social Customer Service Applications Customer Value Enhancement Award. Parature is used by some of the world’s most innovative organizations, federal agencies and companies and is headquartered in Herndon, Virginia. For more information, visit http://www.parature.com, follow @parature on Twitter or like us on Facebook at facebook.com/parature.

Inc. 500 | 5000 Methodology
The 2013 Inc. 500|5000 is ranked according to percentage revenue growth when comparing 2009 to 2012. To qualify, companies must have been founded and generating revenue by March 31, 2009. They had to be U.S.-based, privately held, for profit, and independent—not subsidiaries or divisions of other companies—as of December 31, 2012. (Since then, a number of companies on the list have gone public or been acquired.) The minimum revenue required for 2009 is $100,000; the minimum for 2012 is $2 million. As always, Inc. reserves the right to decline applicants for subjective reasons. Companies on the Inc. 500 are featured in Inc.’s September issue. They represent the top tier of the Inc. 5000, which can be found at http://www.inc.com/500.

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Leah Nurik
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