121 Financial Credit Union Asserts “Customer Service as ART’s Best Feature”

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121 Financial Credit Union adoption of SkyStem’s award-winning software, ART provided tailored customer service that fits the company’s needs.

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“The more we work in ART the more we like it. It gets better every time.”

SkyStem LLC, a leading provider of automated month-end close account reconciliation software, is pleased to announce 121 Financial Credit Union’s success story. After implementing ART, 121 Financial Credit Union’s team considers customer service the solution’s best feature. With a 97% award winning customer satisfaction rating, 121 FCU received tailored customer service which far exceeded their expectations. 121 Financial Credit Union was founded in 1935 and is headquartered in Jacksonville, Florida. The company opened shortly after President Franklin D. Roosevelt signed the Federal Credit Union Act into law, making them one of the first credit unions in the United States. The credit union is well known for working with various local small businesses helping them access Paycheck Protection Program funding during troubled times, resulting in thousands of local jobs being preserved.

“Customer service has never been an issue with SkyStem, tickets are resolved quickly and effectively. The ability to ask questions no matter how big or small and receive a timely resolution has far exceeded our expectations, and our standards were high to begin with. We’re certain we wouldn’t have had this experience with another vendor,” said 121 Financial Credit Union’s Accounting Manager. “The more we work in ART the more we like it. It gets better every time.”

Since implementation, ART has enabled 121 Financial Credit Union to achieve:

  • Better ability to meet closing deadlines.
  • Accurate reconciliations through multiple rounds of trial balance changes.
  • Increased transparency and accountability through utilization of high-level dashboards and detailed executive reports.
  • A shortened audit process.
  • Real-time reconciliation and closing status updates.

For more information on 121 Financial Credit Union success and benefits from adopting ART, read the case study here.

About SkyStem LLC
Headquartered in the heart of New York City, SkyStem delivers a powerful month-end close solution for organizations seeking to streamline their financial processes. The company’s flagship solution, ART, is an enterprise technology that helps CFOs and Controllers shorten the month-end close and the time to issue financials by automating balance sheet reconciliations, managing month-end tasks, performing flux analysis and providing insightful reporting. The web-based solution streamlines and eliminates up to 90% of manual activities while strengthening internal controls and corporate governance.

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Mabel Espinal
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