$1.8 Billion Community First Credit Union of Florida Selects OSG for eStatement and Statement Needs

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Digital-first approach, cutting-edge solutions, and ease of use play key role in decision.

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As a single-source omnichannel provider with a global presence, OSG has the expertise to anticipate new communication demands and deliver fully-compliant, cost-effective solutions.

Output Services Group (OSG), a global provider of leading customer engagement and payment solutions, announced today that it has entered into a partnership with Community First Credit Union of Florida in Jacksonville. They have signed a contract enabling Community First to take advantage of OSG’s member eStatements, HELOC and mortgage statements, daily notices, tax forms, and other print and mail solutions.

“OSG is excited to welcome Community First Credit Union to the OSG family,” said OSG Chief Revenue Officer, Ron Whaley. “As a single-source omnichannel provider with a global presence, OSG has the expertise to anticipate new communication demands and deliver fully-compliant, cost-effective solutions. We are committed to providing frictionless member experiences which are so critical in the current environment. Our proficiency in continually offering services and products that engage and grow relationships with credit union members is a hallmark of OSG and we intend to put that experience to work for Community First.”

“After an extensive search we selected OSG for their ability to deliver a great product to our members, a digital-first approach, forward-looking technology, and competitive pricing. Service to date has been excellent, and I am very satisfied with the onboarding experience,” said Tim Simpson, Chief Information Officer, Community First Credit Union of Florida, Jacksonville.

About OSG
OSG is a global provider of leading customer engagement and payment solutions. We help clients integrate critical customer interactions to optimize working capital and drive profitable business growth. Our solutions aim to connect the entire customer experience by aligning transactional, payment, and marketing touchpoints for simplified operations and smarter engagement. Plugging into the power of our innovative technology and data-driven insights, we curate tailored, digital-first strategies for a range of industries. The goal: to modernize processes and create frictionless experiences. Our clients benefit from a partnership that values simplicity, security, and connectivity—for today's environment and tomorrow's innovation.

About Community First Credit Union of Florida
Community First Credit Union of Florida invests in member and community relationships through smart checking account options, competitive loans, and excellent investment services. $1.8 Billion assets / 145,000 members

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Sara Kosowsky
OSG
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