ADD Inc Creates a Modern, Communal Environment for Inktel Contact Center Solutions

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ADD Inc's Workplace Interior Designs Set Trends for Tomorrow’s Call Centers

ADD Inc, a premier architecture and design firm, recently completed the interior design for Inktel Contact Center Solutions. ADD Inc designed Inktel's new location in the Doral area of Miami, transforming a space of over 17,000 square feet into a call center and main executive offices.

ADD Inc’s workplace design strategies address key business issues, such as productivity, technology, workstyle and team building, and anticipate emerging trends, such as the growing number of millennials who will make up three-quarters of the workforce in just over a decade.

“Before we began the Inktel project, ADD Inc evaluated their specific needs and challenges and created the optimal design solutions,” stated Eric Holland, Senior Associate Principal at ADD Inc. “We applied our extensive knowledge and insights in design concept to help solve their business needs.”

“We tasked ADD Inc with designing the coolest call center in South Florida, one that would help us retain and appeal to the Generation Y who make up most of our staff,” stated Ricky Arriola, President and CEO at Inktel. “Above all, we wanted to create an environment that made employees feel like they are part of one cohesive team, and ADD Inc accomplished that.”

ADD Inc created an open-floor plan where comfort and collaboration were given high consideration. Workstations are low in height and accessible, and seating and lounge areas can be used as flexible meeting space that encourages interaction and participation.

Unlike many call centers, ADD Inc's use of expansive, floor-to-ceiling windows usher in natural light. The effect is an overall look of transparency.

An area that is referred to as the “town center” was included near the staff entrance so as shifts changed, employees can interact and share information that’s trending with their clients. Creating spaces that allow people to socialize and relax, help create a sense of camaraderie and work-life balance.

To communicate the company’s image, ADD Inc used Inktel's brand color, green, throughout its office, including the employee lounge where it is used on chairs, the counter backsplash, and alternating stripes on the floor. The result is a bold, contemporary and energetic space that reinforces the company’s brand.

The results of ADD Inc’s interior design work is a productive, efficient office space that reflects a cool, hip vibe that resonates with Inktel's employees and conveys an image of growth, vitality and genuine team spirit.

ADD Inc's successful office design strategies has helped expand their workplace practice with other recent projects in South Florida, including Hamburg Süd, also in Doral; FCI Showroom in Wynwood; Morrison Brown Argiz & Farra's new headquarters, and Brickell Link, both in the Brickell area.

About ADD Inc
ADD Inc, a premier architecture and design firm, creates award-winning projects across the country from its offices in Miami, Florida and Boston, Massachusetts. With an innovative spirit and deep expertise, the firm’s design teams develop a guiding vision for each project to enhance value and enrich communities. By merging that vision with collaboration and business savvy, ADD Inc delivers consistently notable results in workplace, mixed use, academic, retail, branding and residential design.

Signature ADD Inc architectural projects in South Florida include the Gale South Beach and Shelborne South Beach hotels; Paramount Bay with Kravitz Design; Jade Signature with Herzog & de Meuron; The Fillmore Miami Beach at the Jackie Gleason Theater; the Bayfront Amphitheater; BGT Partners’ global headquarters; and the River Landing mixed use destination.

About Inktel Contact Center Solutions
Inktel Contact Center Solutions LLC is a leading business process outsourcer specializing in contact center services. As one of the top outsourcers in the United States, Inktel provides Contact Center Solutions to many Fortune 500 companies, federal/state/local government agencies, not-for-profit agencies and other leading organizations. The rapidly growing organization has received multiple awards and recognition including a "Best & Brightest Company to Work For" in the nation (National Association of Business Resources), the "Best Place to Work" in South Florida for three years in a row (South Florida Business Journal) and one of Crain's Business Magazine's "Best Places to Work" in Chicago! Inktel has operations nationally, including offices in Miami, Chicago, Dallas, New York City and Ft. Lauderdale, among other cities. Company news and background information are available at or call 1-888-4-INKTEL.

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Aimet Oberhausen
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