World Trademark Review surveyed nearly 700 clients globally to assess their satisfaction with their trademark service providers. CSC alone achieved the highest ‘gold’ award.
Wilmington, DE (PRWEB) November 20, 2013
Corporation Service Company® (CSC®) has been recognized as the world’s pre-eminent trademark searching and watching service organization, topping a survey conducted by leading industry publication World Trademark Review.
Through its “Watching the Watchers” survey, World Trademark Review polled nearly 700 global clients to assess their satisfaction with their trademark service providers. The publication ranked companies with the greatest number of client accolades and high aggregate scores across several criteria.
Although individual scores have not been released, World Trademark Review reports that only a handful of trademark companies rose to the top of the rankings. While two companies reached ‘bronze’ status and two others were categorized as ‘silver,’ CSC alone achieved the highest ‘gold’ award.
The qualities that put companies at the top of the list were reliability of systems, swift response times and promptness of reminders. When it comes to trademark searching and watching specifically, more than 90% of respondents also emphasized the importance of foreign language proficiency.
Access to information whenever and wherever the client demands it is increasingly important in the 24/7 world. CSC’s core platforms are compatible with smartphones and tablets, a likely contributor to its clients’ positive perceptions about accessibility.
“Client satisfaction is paramount for CSC,” said Mark Calandra, CSC Digital Brand Services vice president. “Customers have plenty of choice when it comes to sourcing trademark intelligence. We believe that we stand apart not just in the quality of information we provide, but in the way we deliver it and our responsiveness to our clients’ needs. We’re thrilled that World Trademark Review’s survey has independently recognized the value our clients receive from us.”
Corporation Service Company® (CSC®), a privately held business and legal services organization, provides matter management, corporate compliance, and trustee services for companies and law firms worldwide; digital brand services for top global brands; and due diligence and transactional services for the world's largest financial institutions. Founded in 1899, CSC has more than 1,800 employees throughout North America, Europe, Africa and the Asia-Pacific region. To learn more about CSC, visit http://www.cscglobal.com.